888Starz Casino - El jugador tiene problemas con la verificación de la cuenta.

Hello, I've had an account with this casino for about a year and a half, and for that same amount of time, I have been unsuccessfully trying to complete my identity verification procedure. Initially, they asked for impossible photos with my ID card, my face, and their email request, all legible. I've sent these types of photos dozens of times, and every time the response was a request for something different. I gave up for a few months, then tried again, but in the meantime, I lost the ID card with which I had registered. I tried asking if I could send my passport or driver's license instead, but they continue to ask for the ID card without acknowledging my question. Could I please have your support? I am ready to complete any verification process, but I refuse to be made a fool of. I am unable to attach screenshots, if you need them I can send them to you privately, thank you.

Salve, ho un account con questo casinò da circa un anno e mezzo, ed è da un anno e mezzo che tento, senza successo, di completare la procedura di verifica dell'identità. Inizialmente mi hanno richiesto foto impossibili con la mia carta d'identità, il mio viso e la loro mail di richiesta, tutto leggibile. Ho mandato questo tipo di foto decine di volte, e ogni volta mi rispondevano chiedendomi qualcosa di diverso. Ho lasciato perdere per qualche mese, finché ho riprovato, ma nel frattempo ho perso la carta d'identità con cui mi ero registrato. Ho provato a chiedere se potevo mandare invece il passaporto o la patente, ma senza dare segno di aver letto quello che ho scritto continuano a chiedermi la carta d'identità. Posso avere il vostro sostegno per favore? Sono pronto a completare qualsiasi operazione di verifica, ma non a farmi prendere in giro. Non riesco ad allegare gli screenshot, se ne avete bisogno posso mandarveli in privato, grazie.

Hello danielebianchinipro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Do you have a new ID and did you forward it to the casino since? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear danielebianchinipro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.