888Starz Casino - La retirada del jugador se ha retrasado.

Hello! I need urgent assistance in a dispute with 888starz (my ID: [INSERT YOUR ID]). This bookmaker has been withholding 4,998,000 soums (approximately 50,000 rubles) from my personal funds for 1.5 months and is deliberately harassing me by repeatedly running verification. All my deposits were successfully credited, and my balance currently stands at 4,998,000 soums (a screenshot is attached), but withdrawals are blocked under the pretext of "document verification." Initially, the bookmaker's security service rejected photographs of the official Asakabank statement for card ***2546 with the live blue seal more than 10 times, requiring a PDF file. My bank's mobile app in Uzbekistan technically doesn't have a PDF download function. I personally went to the bank branch and got a paper document with a seal and signature. The bookmaker ignored it for two weeks until I issued an ultimatum. On the "Bookmaker Ratings" website, my complaint was already marked as "Ignored by the bookmaker" because 888starz refused to respond to local referees. Now, instead of unblocking my account, the security service sent me the EXACT SAME TEMPLATED REQUEST, but for a second card—***2519! They're demanding that I go back to the bank and get a second paper statement with a blue seal. This is a blatant and cynical waste of time. I've already provided them with original-quality photos of both cards with the CVV code obscured and confirmed that all SMS codes for deposits were sent to my personal phone number. Humo cards in Uzbekistan are tightly linked to the owner's identity via SMS. The bookmaker simply doesn't want to give up my winnings and is running me around in circles. I ask the Casino Guru team to intervene, contact the senior management of 888starz, stop this absurd cycle of endless checks and force them to unblock the withdrawal of my 4,998,000 soums.

Здравствуйте! Мне требуется срочная помощь в споре с БК 888starz (мой ID: [УКАЖИТЕ ВАШ ID]). Данный букмекер на протяжении 1.5 месяцев удерживает мои личные средства в размере 4 998 000 сумов (около 50 000 рублей) и умышленно издевается надо мной, запуская верификацию по кругу.Все мои депозиты были успешно зачислены, и на моем балансе сейчас находится 4 998 000 сумов (скриншот прилагаю), но вывод средств заблокирован под предлогом "Проверки документов".Сначала служба безопасности БК более 10 раз отклоняла фотографии официальной выписки из Асакабанка по карте ***2546 с живой синей печатью, требуя файл в формате PDF. В мобильном приложении моего банка в Узбекистане технически нет функции выгрузки PDF-файла. Я лично ходил в отделение банка, взял бумажный документ с печатью и подписью. БК игнорировала его две недели, пока я не выставил ультиматум.На сайте «Рейтинг Букмекеров» моя жалоба уже получила статус «Проигнорирована букмекером», так как 888starz отказалась отвечать местным арбитрам.Теперь, вместо разблокировки счета, служба безопасности прислала МНЕ ТОЧНО ТАКОЙ ЖЕ ШАБЛОННЫЙ ЗАПРОС, но уже для второй карты — ***2519! Они требуют, чтобы я снова шел ногами в банк и брал вторую бумажную выписку с синей печатью. Это откровенное и циничное затягивание времени по кругу. Я уже предоставил им фотографии обеих карт в исходном качестве с закрытым CVV-кодом, подтвердил, что все СМС-коды пополнений приходили на мой личный номер телефона. Карты Humo в Узбекистане жестко привязаны к личности владельца через СМС.Букмекер просто не хочет отдавать выигрыш и гоняет меня по кругу. Прошу команду Casino Guru вмешаться, связаться с высшим руководством 888starz, остановить этот абсурдный круг бесконечных проверок и заставить их разблокировать вывод моих 4 998 000 сумов.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888Starz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous successful payouts? When, and in what amounts?
• Could you please share with me your communication with the casino regarding the reasons for the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Here are some screenshots, I have a lot of them since August 15th, I have been forwarding the security email to 888Starz

Вот скриншоты,таких много у меня с 15 августа пересылаю почту безапосности 888Starz

I have provided them with everything they asked for for a month now, but they kept sending me template responses.

First they asked for my passport, then my card, then screenshots, then a bank statement. I sent them everything, but it still doesn't solve the problem.

Я им предоставил все что они просили уже как месяц но они все время переслали мне шаблонные ответов

С начала просили паспорт,потом карту,потом скриншоты потом виписку с банка я им все отправил, но и вот не решает

Thanks for your reply.

Could you please clarify whether you requested a payout without playing with your 4 most recent deposits?

Your balance appears to be less than your most recent deposits. Which games did you play? (slots, live games, betting on sports)

Could you please share the communication addressed to you by the casino accusing you of providing forged documents? Send the evidence to my email at tomas@casino.guru. Which documents did the casino flag as forged?

When was the last time you withdrew funds from the casino?

Have you provided the casino with a bank statement associated with your second card?

Looking forward to your reply.

"Hello, Thomas. Thank you for your questions. I'll answer each point:

Did I request a payout without playing?

No, I didn't try to withdraw money right away without playing. I made deposits and started playing.

Why is my balance less than the top-up amount and what games did I play?

I was playing slots, specifically 40 Treasures and Apple of Fortune. My balance dropped slightly (4,998,750 soums) because I lost a small amount while playing these slots. I wasn't just spinning the money; I was actually playing. I didn't want to withdraw; I just wanted to play, but I was immediately blocked, and I couldn't place a bet or play at the casino until today.

Letter from the casino accusing it of counterfeiting:

They didn't send me an official email saying "your documents are fake." They verbally accused me in the live support chat on the website. The chat operators wrote to me that my files weren't being verified, closed the conversation, and threatened to block me for using fake documents. And by email security@888starz.bet They ultimately sent a boilerplate refusal: "All consultations regarding your request have been provided previously in this correspondence" and closed my ticket. I have already sent you screenshots of this chat and their emails.

When was the last time I withdrew money?

I withdrew money from this account on July 20, 2026.

Have I provided a statement for the second card?

Yes, absolutely. They asked for statements for the various cards used for deposits. I went to the bank and got an official paper statement with the bank's blue seal and the employee's signature for card 2519. I took a photo of it and emailed it to them. I also emailed this document to you, confirming that all the cards belong to me personally. tomas@casino.guru .

"I'm an honest player who just wants to get my deposited funds back. The casino blocked me immediately after my first withdrawal attempt. I really hope you can help."

«Здравствуйте, Томас. Спасибо за ваши вопросы. Отвечаю по каждому пункту:

Запрашивал ли я выплату без игры?

Нет, я не пытался сразу вывести деньги без игры. Я сделал депозиты и начал играть.

Почему баланс меньше суммы пополнений и в какие игры я играл?

Я играл в слоты, а именно в игры 40 Treasures и Apple of Fortune. Мой баланс стал немного меньше (4 998 750 сумов), потому что я проиграл небольшую сумму в процессе обычной игры в эти слоты. Я не просто прокручивал деньги, я реально играл.И я не хотел выводит проста хотел играть но сразу заблокировали и не смог сделать и ставку,и играть казино до сегодняшнего дня так

Письмо от казино с обвинениями в подделке:

Официального письма на почту с текстом "ваши документы поддельные" они мне не прислали. Они обвиняли меня устно в живом чате поддержки на сайте. Операторы чата писали мне, что мои файлы не проходят проверку, закрывали диалог и угрожали блокировкой за фальшивые документы. А на почту security@888starz.bet они в итоге прислали шаблонный отказ: "Все консультации по вопросу Вашего обращения были предоставлены ранее в данной переписке" и закрыли мой тикет. Скриншоты этого чата и их писем я уже отправил вам на email.

Когда я в последний раз снимал деньги?

Я снимал деньги в 20.07.2026 г с этого аккаунта.

Предоставил ли я выписку по второй карте?

Да, абсолютно. Они запрашивали выписки по разным картам, с которых были пополнения. Я пошел в банк и взял официальную бумажную выписку с живой синей печатью банка и подписью сотрудника по карте 2519. Я сфотографировал её и отправил им на почту. Этот документ, подтверждающий, что все карты принадлежат мне лично, я также переслал вам на почту tomas@casino.guru.

Я честный игрок, который просто хочет вернуть свои личные, внесенные на счет деньги. Казино заблокировало меня сразу же на первой попытке вывода. Очень надеюсь на вашу помощь».

Dear Ulugbek,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ulugbek,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 888Starz Casino representative to join this conversation.

Dear 888Starz Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Dear Mirka,

We would like to clarify that the delay is not related to any pending action on our side. Our team has already reviewed the documents provided by the player, and at this stage we are still waiting for the bank statement for the card ending in 2519, which is required to proceed with the verification.

The player has been informed about this requirement, and as soon as the requested statement is provided, our team will be able to continue reviewing the case.

We remain ready to proceed once the necessary document is received.

Kind regards,

888STARZ Team

Dear Ulugbek,

The submitted statement does not show that it belongs to the card ending in 2519.

Please obtain a bank statement that clearly identifies this card. Alternatively, you may provide another official document from your bank confirming that the account shown on the statement is linked to the card ending in 2519.

Please submit the evidence to the casino and let me know once you have done so.