Afun Casino MX - Las ganancias de los jugadores no se están pagando.

It doesn't pay the big prizes, I won a multiplier by 10 on 40, I have images and video and their machine only paid 80 and they don't take responsibility, I tell them and nothing, they even make you delete the cache to get rid of it and their VIP doesn't give what it is, it gave me ten instead of 50

No paga los premios grande le gane un multiplicador por 10 sobre 40 tengo imágenes y video y su máquina solo pago 80 y nose hacen responsables les digo y nada incluso te hacen borrar el cache para librarse de eso y su vip no da lo que es me dió diez en lugar de 50

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

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Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru