Alf Casino - El casino ha confiscado las ganancias de los jugadores.

I won 240 Euros, but the casino refuses to pay out. My account was immediately locked. The live support avoids my questions and closes the chats without responding. I am constantly being told to contact support via email. I've tried this several times, but there is still no response. They are accusing me of something that isn't true. When further confronted about it, I am immediately ignored and dismissed.

This has been going on for more than a week. I've lost all hope with N.V. Rabidi. I do not recommend it!

240 Euro gewonnen, Casino will nicht auszahlen. Account wurde sofort gesperrt. Live-Support weicht Fragen aus und schließt die Chats ohne zu antworten. Mir wird immer wieder gesagt per E-Mail den Support zu erreichen. Versuch ist schon mehrere Male geschehen, auch da keine Antwort. Mir wird etwas vorgeworfen, was nicht so stimmt wie die es aussagen. Auf weitere Konfrontation darauf, werde ich sofort ignoriert und abgewiesen.

Dies geht nun seit länger als eine Woche. Hopf und Malz verloren was N.V. Rabidi angeht. Nicht empfehlenswert!

Dear Kirschbanane,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Alf Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What did the casino accuse you of?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas!

I was a member of Alfcasino for about 2 and a half months.

The casino accuses me of using other people's money to gamble.

I'm less likely to go to live casinos and more interested in slots. The €240 were separate winnings, I won €200 from Hand of Anubis FS and another €40 from another game.

Unfortunately I no longer received any bonuses from the casino, so no. It was almost only played with real money.

Best regards,

Cherry banana

Hallo Tomas!

Ich war etwa 2-einhalb Monate bei Alfcasino Mitglied.

Das Casino wirft mir vor, das ich das Geld von anderen nutze, um zu spielen.

Ich bin seltener in Live-Casinos, und eher an Slots interessiert. Hierbei waren die 240€ separate Gewinne, 200€ habe ich von Hand of Anubis FS gewonnen, und 40€ von einem anderen Spiel nochmal.

Ich habe leider keine Bonis mehr vom Casino erhalten, also Nein. Es wurde fast nur mit echtem Geld gespielt.

Mit freundlichen Grüßen,

Kirschbanane

Thanks for the explanation.

Could you please specify what payment method you used?

How much you deposited and who is the beneficiary of the payment method you used?

I'll await your reply.

The payment methods used were the following: Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay

Since I am not financially able to play with hundreds of euros every time, I play on a smaller level. My maximum deposit limit is up to €60.

In total I deposited around €260-300. Here I, Hasan ****, am the beneficiary. Deposit and withdrawal went through my account.

Die verwendete Zahlungsmethoden waren die folgenden genannten: Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay

Da ich finanziell nicht in der Lage bin, jedes mal mit hunderten von Euro zu spielen, spiele ich auf ein kleineres Niveau. Mein Maximales Einzahlungslimit geht hierbei bis zu 60€.

In der Gesamtzeit habe ich etwa 260-300€ eingezahlt. Hierbei bin ich, Hasan ****, der Begünstigte. Einzahlung sowie Auszahlung liefen über mein Konto.

Please send me the correspondence with the casino, where the casino makes accusations against you. Please send the information to my email at tomas@casino.guru

I apologize for the inconvenience

Dear Kirschbanane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.