Alf Casino - Los retiros de los jugadores se retrasan y no están confirmados.

I submitted a withdrawal request at AlfCasino, where the website states that withdrawals should be confirmed within 1–3 working days.

My first withdrawal has now been pending for 10 working days without confirmation or a clear explanation. Despite multiple contacts with customer support, I have only received repetitive responses stating that the issue has been "forwarded to the relevant department" or is "under review," without any concrete timeframe.

In addition to this, I submitted another withdrawal of 500 EUR on 27.01.2026, which also remains unconfirmed. At this point, I have multiple withdrawals pending, and none of them have been processed or clearly explained.

I have also repeatedly requested information regarding the casino’s licensing authority and license number, but this information has been consistently ignored or avoided by both live chat and email support. The casino has promised email updates that never arrived.

Furthermore, although AlfCasino is accessible to players from Slovakia, it does not appear clearly listed for my country, which raises additional concerns regarding transparency and regulatory compliance.

Due to the prolonged delays, lack of transparency, and refusal to disclose licensing information, I am requesting CasinoGuru’s assistance in resolving this matter and ensuring that my withdrawals are processed without further delay.

If any additional information, screenshots, or documentation are required from my side, I am fully willing to provide them upon request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to our review of the casino, Slovak players are accepted, while our data team determined that the casino operates without a license.

When accessing the review of the casino on casino.guru from Slovakia, the review is disabled due to local regulatory requirements

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

thank you very much for your message and for reviewing my case.

To answer your questions:

Have you made any successful withdrawals from the casino in the past?

No, I have not made any successful withdrawals from AlfCasino so far.

Could you please confirm that you have passed the KYC verification?

I have not been asked to upload any documents so far. However, I contacted the casino support multiple times, and they explicitly confirmed in writing that no additional documents are required from my side and that everything is in order. I was never informed about any KYC or verification issues related to my account.

Have you accumulated your winnings with the help of a bonus?

No, my winnings were not accumulated using any bonus. I did not use any bonus conditions related to these withdrawals.

Please let me know if you need any additional information, screenshots, or documentation from my side. I am fully willing to cooperate.

Thank you again for your assistance.

Best regards,

David

Thanks for the detailed explanation of the situation.

Did the casino process one or multiple payouts since your last post? Please let me know.

Dear AtoryHanzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru