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I had some big side bets come in withdrew €3200 I then had a phone call saying I had irregular payments and was told I would not be getting my money.

Absolutely disgusting way to treat a customer they are nothing but a con casino NEVER NEVER use this site absolutely bloody useless

Dear Mervyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the T&Cs (https://www.allwinscasino.com/general-terms-conditions/?lang=en), and this is what I found:

" Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. This includes purchasing in-game features including but not limited to free spins, double up feature and etc."

Could you please specify how much you deposited? Also, could you confirm that you didn’t activate any bonus while depositing?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Mervyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.