AllySpin Casino - El depósito del jugador está retrasado.

I deposited €39 over two hours ago. The amount was debited from my bank account, but not credited to my player account. I've contacted the casino's support chat twice about this, unfortunately without success. I keep getting automated replies and being put off, but nothing is actually happening.

I already had this problem in September 2025; two deposits were not credited and I was put off for days. To this day, I have not received any notification from Allyspin.

Habe heute vor über 2 Stunden 39 € eingezahlt. Der Betrag wurde meinem Girokonto auch belastet, aber nicht auf meinem Spielerkonto gutgeschrieben. Hatte diesbezüglich 2 x Kontakt mit dem Casino über den Support Chat, leider ohne Erfolg. Ständig bekommt man automatisierte Antworten, wird vertröstet, aber nichts passiert.

Hatte das Problem bereits schon im September 2025, auch hier wurden 2 Einzahlungen nicht gutgeschrieben und ich würde tagelang vertröstet, habe bis heute keine Benachrichtigung von Allyspin erhalten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear conny2050,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Veronika,

Thank you for your quick response.

The last deposit has since arrived, but I have not received a response from Allyspin regarding the missing deposits from September 2025.

For my part, I have drawn my own conclusions and am having my player account at Allyspin deleted.

Therefore, I will close this case as resolved here at Casino.guru.

Kind regards

conny2050

Liebe Veronika,

vielen Dank für Ihre schnelle Antwort.

Die letzte Einzahlung ist zwar zwischenzeitlich angekommen, aber über die fehlenden Einzahlungen aus September 2025 habe ich von Allyspin bis heute keine Antwort erhalten.

Ich für meinen Teil habe meine Konsequenzen daraus gezogen und lasse mein Spielerkonto bei Allyspin löschen.

Ich werde deshalb den Fall hier bei Casino.guru als erledigt schließen.

Schöne Grüße

conny2050

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear conny2050,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika