AllySpin Casino - La retirada del jugador se ha retrasado.

I've had a sports betting account with Allyspin for over a year. I've deposited around €13,000 in total and made withdrawals regularly. Unfortunately, the maximum withdrawal is €500, but the withdrawals were usually credited to my bank account within 72 hours. A few weeks ago, my account balance reached over €18,000, and since then, my withdrawals have been ignored. I've been waiting for over two weeks now. I even sent an email, where I was told the money was safe and I would receive it shortly, but nothing has happened since. Currently, I have €1,500 outstanding. I'll probably withdraw more after that, so I'm relying on Allyspin consistently adhering to its own terms and conditions (withdrawals within 72 hours). My account is fully verified. Furthermore, I've been in Argentina for a few weeks now, as I'm doing a semester abroad (my primary residence, etc., is still in Germany, and I'm still enrolled at a German university). Here in Argentina, withdrawals have worked fine, and I can use the website normally (without a VPN). The problem only arose after I won the money. The attached video shows a recording from my laptop, illustrating the issue, and includes the email from customer support.

Thank you so much for your help!

Regards, Max S.

ich habe seit mehr als einem Jahr ein Konto bei Allyspin zum Sportwetten, ich habe etwa 13 tausend Euro eingezahlt insgesamt, und auch immer wieder Abhebungen getätigt. Es geht ja leider nicht mehr als 500 Euro pro Abhebung, aber die Abhebungen waren eigentlich immer in unter 72h auf meinem Bankkonto. Jetzt habe ich vor wenigen Wochen einen Kontostand von mehr als 18 tausend Euro erreicht, und seitdem werden meine Auszahlungen ignoriert, ich warte nun schon seit mehr als zwei Wochen, ich habe auch eine Email geschrieben, dort wurde mir gesagt, dass das Geld sicher sei und ich es in Kuerze erhalten werde, aber seitdem ist auch nichts passiert. Derzeit habe ich 1500 Euro ausstehend. Danach werde ich aber wahrscheinlich noch mehr abheben, weshalb Ich darauf angewiesen bin, dass Allyspin sich nachhaltig an seine eigenen AGBs hält (Auszahlung in unter 72h). Mein Account ist vollständig verifiziert. Zudem bin ich seit ein paar Wochen in Argentinien, da ich hier ein Auslandssemester mache (Mein Hauptwohnsitz usw ist alles nach wie vor in Deutschland, ich bin auch noch in Deutschland immatrikuliert). Hier in Argentinien haben auch schon Auszahlungen funktioniert und ich kann die Website auch ganz normal benutzen (ohne VPN). Das Problem trat erst auf nachdem ich das Geld gewann. Im angehängten Video sehen Sie eine Aufzeichnung von meinem Laptop, woraus das Geschilderte ersichtlich wird, und die Email vom Kundensupport.

Vielen Lieben Dank fuer Ihre Mithilfe

MfG Max S.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you made a successful withdrawal from this casino? Have you used the same payment method for your previous withdrawals?
• Am I correct in understanding that you have only placed sports bets to accumulate your winnings?
• Did you accumulate these winnings with or without using a bonus?
• When was the last time you submitted any identity documents to the casino for verification? Has the casino ever asked you about your stay in Argentina?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello, regarding your questions

the last succesfull withdrawal came through on the 15th of April 2026. To deposit and whithdraw I always use the same bank account and payment method (bank transfer), once I tried to whithdraw to my creditcard from the same bank account but this was rejected as it was not the origin of the previous deposit.

I place bet because I am interested in Sports, and obviously I prefer winning over losing. I probably would keep playing, but for now I am highly disappointed from allyspin and would turn to another provider, right now I am thinking what is the point of playing if in the case of winning you won´t be able to whithdraw your money anyway.

I never made use of any deposit bonus. Sometimes I use these credit points that you accumulate in the website for minor free bets, but this I also had done before previous successfull withdrawals. From the 18k euros I maybe made like 100 euros off of free bets.

I don´t remember when the last time was they wanted any documents, since I am a customer for over a year by now and never faced any problems or delays just until recently when I won a significant amount. Also i never changed my bank account or my home address to this day. Before my tvisit to Argentina I made sure that their Terms and Conditions allow playing from there. I never used any VPN, and was granted normal access to the website (it even showed me "top games in Argentina" when entering the website). Also betting and whithdrawals from Argentina were successfull, the delay started once i won a significant amount of money 😕

Many Thanks and Greetings, Max S.

Hello. Update: all of my three whithdrawals have been processed finally, two were completed and the other one cancelled, allegedely the fault was on the side of my payment system, which would be weird since all 3 withdrawals had the same payment system which also never failed in the past. Anyway, now I can´t iniciate new whithdrawals, allegedely because I need to wager the full amount of my deposit, which doesnt ´make any sense, since my last deposit was months ago and since then I already placed a lot of bets and succesfull withdrawals. Via livechat I was advised the problem could be due to an open bet I have which won´t be settled until wednesday , also there is no cashout option to accelerate and prevent the delay... I have screencaptures to prove that but I don´t know how to upload it. Many Thanks and Greetings

Thank you for the update. I'm sorry to hear that one of your withdrawals was unsuccessful.

Please forward all communication between you and the casino’s customer support regarding the additional wagering requirements to veronika.f@casino.guru. Additionally, kindly include a screenshot of your deposit history.

Dear sportwettenwestfale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of sportwettenwestfale. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following message:

Dear Veronika, Sorry for not responding earlier. I simply missed the notification. From the 3 delayed whithdrawals back then 2 were finally granted. Anyway, afterwards they didn´t let me do any whithdrawals because I had an open bet (no bonus involved). After that bet had finished they finally let me place new whithdrawals. But now, once again, I am waiting since over two weeks for my whithdrawals to be processed and granted... This is why I want to file a new complaint, or should I rather add to this already existing complaint? Sorry for not responding ealier and Many Thanks, Max

Dear sportwettenwestfale,

• Could you please specify how many withdrawal requests are currently pending in your account?
• When was the last time you received your winnings from the casino, and how long did it take to process your withdrawal request?
• What explanation have you received from the casino regarding the delay in processing your payment?

Dear Veronika,

I currently have 3 whithdrawals open, each one is 500 Euro (so all in all 1500)

The last time i received a whithdrawal was o the 4th of May 2026, and I filed it the 16th of April 2026.

There was no real explanation for the delay, they just acknowledged it , apologized and I was asked to remain patient. They told me it would soon be processed but i wasn´t given a specific date or explanation whatsoever...

Many tThanks and Greetings, Max

Thank you for the information. I have also reviewed the email you sent me informing me that the casino closed your account.

• Could you please forward me the email you received directly from the casino regarding the account closure?
• Have you provided any identity documents to the casino for additional verification in the meantime?
• Am I correct in understanding that all of your winnings were accumulated solely through sports betting?

Thank you in advance for your cooperation.

Dear sportwettenwestfale

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Dear sportwettenwestfale,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Allyspin

Hello, after over 4 weeks I finally received my whithdrawals, at least two. One of the pending whithdrawals was denied, I am not sure why. I hope from now on, after the second verification, the terms and conditions will be applied again in terms of the maximum whithdrawal processing time of 72hours, like they were applied during my previous experience where I didn´t face any delays or cancellations and was very pleased whith Allyspin.

Many thanks for your collaborations.

Greetings, MS

Dear sportwettenwestfale,

Wonderful! I am very glad to hear that the withdrawals are starting to be processed.

I will go ahead and mark the complaint as "resolved" in our system.

If anything changes and the withdrawal request remains pending for a longer period, please do not hesitate to get back to me.

I appreciate your cooperation and confirmation. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.