Alvynn Casino - La retirada del jugador se ha retrasado.

I've been waiting for my payout since June 27th, 2026. Support keeps giving me standard replies. I'm repeatedly told that my request has been forwarded to the responsible team, but that they can't provide any further information.

Ich warte schon seit dem 27.06.26 auf meine Auszahlung. Beim Support werde ich nur mit Standard Antworten hingehalten. Es wird immer wieder mitgeteilt, dass mein Anliegen an das zuständige Team weitergeleitet wurde, mehr könne mir nicht mitgeteilt werden.

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Dear Jacqueline1903,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the currently pending payout and your current withdrawable balance? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't received any payout from the casino yet. I also didn't play with a bonus. Verification was completed successfully.

Ich habe bisher keine Auszahlung von dem Casino erhalten. Mit einem Bonus habe ich auch nicht gespielt. Die Verifizierung wurde erfolgreich abgeschlossen.

Thanks for your reply and the information provided via email.

Has the casino processed your payout since your last post, or has it provided you with an update?

Please let me know.

Dear Jacqueline1903,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not received any money yet.

Ich habe bislang kein Geld erhalten.

The same answers are repeatedly given in the live chat. But nothing happens.

Im live Chat werden auch immer wieder die Gleichen Antworten übermittelt. Es passiert aber nichts

I also sent a complaint to anjouan gaming today. You can find the response in the screenshots.

An anjouan gaming habe ich heute auch noch eine Beschwerde rausgechickt. Die Antwort finden Sie in den Screenshots.

I checked again today. My withdrawal has been cancelled. After contacting them via live chat, they explained that I should split the withdrawal into two payments of €250 and one payment of €500. Then I should wait approximately 7 business days.

Nothing will happen anyway...

Ich habe heute nochmal geprüft. Meine Auszahlung wurde storniert. Nach dem Kontakt im Live Chat mit der Begründung, dass ich die Auszahlung auf 2x 250 und 1x 500 Euro aufteilen soll. Dann solle ich mich ca 7 werktage gedulden.

Ea wird eh nichts passieren...

Dear Jacqueline1903,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jacqueline1903

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Alvynn Casino to join this discussion and provide their comments regarding the matter.

Dear Alvynn Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

Jacqueline1903

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. In the meantime, I recommend you contact an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/) and submit a complaint to them. These services are approved by the Gaming Authority and have better options and tools to assist players. I am sorry I could not be of more help on this occasion.

Regards,

Munya

Casino Guru