Amonbet Casino - El jugador no puede cerrar su cuenta.

I played at Amonbet and suffered significant financial losses. I subsequently requested the closure of my account. However, the company enticed me to continue playing with bonus offers. After requesting account closure again, I received no response. Finally, citing player protection laws, I threatened to demand a refund of my losses and account closure. Even then, there was no reaction. My losses at this casino amount to between €1,000 and €5,000. I demand a refund of this amount. I am a resident of Germany, as the corresponding input field was not working. Sincerely, Victor

Ich habe bei Amonbet gespielt und dabei erhebliche finanzielle Verluste erlitten. Daraufhin habe ich die Schließung meines Kontos beantragt. Das Unternehmen hat mich jedoch mit Bonusangeboten dazu verleitet, weiterzuspielen. Nachdem ich erneut die Schließung meines Kontos gefordert hatte, erhielt ich keine Rückmeldung. Schließlich habe ich unter Berufung auf das Spielerschutzrecht die Rückerstattung meiner Verluste und die Kontoschließung angedroht. Auch daraufhin erfolgte keine Reaktion. Meine Verluste bei diesem Casino belaufen sich auf einen Betrag zwischen 1000 und 5000 Euro. Ich fordere die Rückerstattung dieses Betrags. Ich bin in Deutschland ansässig, da das entsprechende Eingabefeld nicht funktionierte. Mit freundlichen Grüßen, Victor

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Dear KIILLER31,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika