AMPM Casino - El jugador fue excluido de un torneo.

Hello.

I have a big concern, I played for about 3 days in order to stay in the top 3 at a tournament organized by this casino, and when I came in 2nd place I was told for no reason that I could no longer participate, this after only in the last day I deposited €250 plus I canceled a withdrawal of €500 total €750, all to climb to the top.

It doesn't seem normal to me at all.

I want to specify that if I don't get back at least the 750€ I will report them in my country plus I will also go to Brussels to see why in Europe it is allowed to make fun of all licensed casinos in the care of customers

Thank you and maybe you will find out why I did this

Buna ziua.

Am o mare nelămurire,am jucat vreo 3 zile intruna pentru a ma menține in primi 3 la un turneu organizat de acest casino,iar pe cand am ajuns pe locul 2 mi sa spus fara motiv ca nu mai pot participa,asta dupa ce doar in ultima zi am depus 250€ plus am anulat o retragere de 500 total 750€,totul pentru a urca in top.

Nu mi se pare deloc normal.

Țin sa precizez ca daca nu imi recuper cel puțin cei 750€ inapoi am sa ii denunț in tara mea plus am sa merg si la Bruxelles sa vad de ce anume se permite in europa să își bata joc toate cazinouriile cu licență in cura ao de clienți

Va mulțumesc si poate aflați voi de ce anume miauyfacut asta

Hello Bicunbicun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you did deposit? Did you participate in the tournament with bonus money? Can you please forward the link directly to that tournament? How much is your current balance on your casino account?

Looking forward to your answer.

Regards,

Nick

The last time I deposited was yesterday 29.07.2022, I didn't have any problems with withdrawals, the only thing is that I played a lot for this tournament plus I won two other tournaments with freespins, and those weren't granted to me either. and I can't no explanation given which doesn't seem normal https://ampm.casino/tournaments/details/fromdusktilldawn-06072022+2022-07-06%2000:00:00+2022-08-05%2011:59:00

Ultima data când am depus a fost ieri 29.07.2022, cu retrageriile nu am avut probleme singurul lucru este ca am jucat mult pentru acest turneu plus ca am mai câștigat doua turnee cu freespin nici alea nu mi-au fost acordate .și nu mi sa dat nici o explicație ceea ce nu mi se pare normal https://ampm.casino/tournaments/details/fromdusktilldawn-06072022+2022-07-06%2000:00:00+2022-08-05%2011:59:00

Hello Bicunbicun,

For some reason the link is not working. Did you create any evidence which would prove your placement in the tournament? Is there any history of it?

I only have evidence here that since I was removed from the race, others have played and passed me, but somehow I didn't receive anything because they said I can no longer participate, being in 2nd place

aici am evidență doar ca de cand mau scos pe mine din cursă au mai jucat altii si m-au intrecut,dar ori cum nu am primit nimic deoarece au zis ca nu mai pot participa asta fiind pe locul 2

Hello Bicunbicun,

I'm worried that without any evidence it would be impossible to solve such a case. We have nothing we can contact the casino with so they could basically just ignore it or claim something else. You can try to contact the provider of the game or the licensing authorities of the casino - they could look much deeper into the case and they have access to their data.

I'm really sorry that we could not help you more.

Wish you best luck.

Regards,

Nick