AMPM Casino - El jugador solicita un reembolso.

Hello, yesterday I was able to deposit 100 euros at the casino. Immediately after making the deposit, I had my account at the casino locked due to gambling addiction.

The refund of the 100 euros should be processed. Unfortunately, the casino is not responding to me anymore. They are not responding to emails. The live chat has been turned off.

Hallo gestern konnte ich beim casino 100 euro einzahlen. Direkt nach der Einzahlung habe ich mein Konto beim casino wegen Spielsucht sperren lassen.

Die Erstattung der 100 euro sollte bearbeitet werden. Leider meldet das casino sich nicht mehr bei mir. Auf e Mails werden nicht reagiert. Der live chat wurde ausgeschaltet.

Dear Alineb1991,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played with the 100€ you deposited?

Could you kindly forward me the account closure request you sent to the casino, along with the casino's reply? My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I sent the email to you. No, I didn't play with the money

Hallo die e mail habe ich gesendet an Sie. Nein ich habe nicht mit dem Geld gespiel

Thank you very much, Alineb1991, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Alineb1991,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the AMPM Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear AMPM Casino,

Could you please clarify the situation and explain the issues surrounding the refund of the player's deposit?

Thank you in advance for your response!

Best Regards,

Kubo

HelloPlease confirm that the funds have not been received. We require a bank statement dated from the deposit date.According to our records, the refund has been processed from our side and should already be available to you. You can also contact your bank for further assistance.Sincerely,AMPM Casino

That's what the casino says. I never received the money. I sent all bank statements as requested

HalloBitte bestätigen Sie, dass das Geld nicht eingegangen ist. Wir benötigen einen Kontoauszug mit Datum vom Einzahlungsdatum.Unseren Aufzeichnungen zufolge wurde die Rückerstattung von unserer Seite bearbeitet und sollte Ihnen bereits zur Verfügung stehen. Sie können sich für weitere Unterstützung auch an Ihre Bank wenden.Aufrichtig,AMPM-Casino

Das schreibt das Casino. Das geld habe ich niemals erhalten. Kontoauszüge habe ich wie verlangt alle geschickt

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Money is there

Geld ist da

Dear Alineb1991,

I’m happy to hear that your issue has been resolved! I’ll mark your complaint as "resolved" in our system.

Thank you for your cooperation. If you face any further challenges with this or any other casino, please feel free to contact our Complaint Resolution Center. We’re always here to help!

We hope you had a great experience with our services. Although we don’t charge fees or accept tips, your feedback is essential to us. If you could take a moment to share your experience on Trustpilot (link here), we would really appreciate it.

Your honest review and any suggestions for improving our complaint resolution process would be invaluable, helping others who might need assistance.

Thank you for helping us improve!

Best Regards,

Kubo