APEXCASINO - La retirada del jugador está retrasada y sin resolver.

I deposited money, won 7,000 rubles, and set the withdrawal date on Thursday. Now it's Sunday, and I still haven't received any money.

First, they told me to go through verification. I did everything: changed my password, enabled two-factor authentication, and confirmed it via email. They themselves wrote that all restrictions had been lifted. I thought that was it, they'd withdraw my account. They didn't.

My requests were canceled twice with the explanation "error," and they never explained the real reason. Then they said I selected the wrong withdrawal method. I did as they said and transferred it to the Fast Payment System. They promised to expedite the process and forward the request, but in reality, they've been feeding me empty promises for four days now.

I'm sitting here waiting, and they're still dragging it out. They're obviously hoping I'll give in, cancel the withdrawal, and gamble it all away. It's just a way of wearing me down, trying to make me give in. I've fulfilled all their demands, and they're just ignoring me.

If you're thinking about playing Apex, think twice. They're in no rush to withdraw, and if you start demanding your money, they'll just rip you off. I'll fight to the end for my 7,000, but I advise others to stay away. They don't pay out—that's a fact.

Закинул деньги, выиграл 7000 рублей, поставил на вывод в четверг. Сейчас уже воскресенье, а денег нет.

Сначала сказали пройти проверку. Я сделал всё: поменял пароль, включил двухфакторку, подтвердил на почту. Они сами написали, что все ограничения сняты. Думал, всё, сейчас выведут. Не вывели

Мои заявки дважды отменяли с формулировкой "ошибка", а причину нормальную так и не объяснили. Потом сказали, что я не тот способ вывода выбрал. Я сделал, как они сказали, переставил на СБП. Они обещали ускорить, передать запрос, но по факту просто кормят завтраками уже четвертый день.

Я сижу, жду, а они всё тянут. Видно, надеются, что я не выдержу, отменю вывод и проиграю всё обратно. Это просто выматывание, чтобы человек сдался. Я все их требования выполнил, а они просто игнорируют.

Если вы думаете играть в Apex — подумайте дважды. Выводить они не торопятся, а если начнете требовать свои деньги, просто будут водить за нос. Я свои 7000 буду добиваться до конца, но другим советую держаться от них подальше. Контора не платит — это факт.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear powertoy,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please give me a date when did you asked for withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.