AuraKasino Casino - El retiro del jugador se ha retrasado y la cuenta está cerrada.

On April 20, 2026, I made a withdrawal request.

On April 20, 2026, I submitted all the KYC documents they requested.

My account was fully verified.

There is no chat function on their website, customer service is not working, emails are not answered. If I answer an email I always get the same answer "we are processing your withdrawal" is this even a legit casino?

I didn't play with bonus money.

The casino is not responding to emails. How can I contact them?

I also asked to close the account. The account was closed at my request on 24.04.206 because I no longer want to play at casinos.

After this they no longer respond to me, don't tell me what's happening, etc.

help me connect to the casino

I think they don't want to pay my money. 10 days is enough time to pay the withdrawal considering I am fully verified and their terms of service say withdrawals take max 12 hours

20.4.2026 tein nostopyynnön

20.4.2026 toimitin kaikki heidän pyytämät kyc dokumentit

Tilini vahvistettiin täysin.

Heidän sivulla ei ole chat toimintoa, asiakaspalvelu ei toimi, sähköposteihin ei vastata. Jos sähköpostiin vastataan saan aina saman vastauksen " käsittelemme kotiutustasi" onko tämä edes laillinen kasino? 

En pelannut bonus rahalla.

kasino ei vastaa sähköposteihin. Miten saan heihin yhteyden?

pyysin myös tilin sulkua tili suljettiin pyynnöstäni 24.04.206 koska en halua enään pelata kasinoita.

Tämän jälkeen he eivät enään vastaile mulle eivät kerro mitä tapahtuu jne.

auta minua saamaan kasinoon yhteys

mielestäni he eivät halua maksaa rahojani. 10päivää on tarpeeksi aikaa maksaa kotiutus huomioon ottaen sen että olen täysin vahvistettu ja heidän käyttöehdot sanovat kotiutukset kestävät max 12h

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by account or gameplay review, or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika