Azurebet Casino - La cuenta del jugador ha sido restringida.

Good Afternoon Casino Guru,

I'm contacting you regarding a problem i'm having with azurebet casino,

I created an account a week ago, and i wasn't able to do any bets whatsoever, casino or sportsbook.

Today i contacted support and asked the reason and they just stated that i violated the terms, please bear in mind , i never even got to play in the casino.

Dear ezrekuprofit,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing with AzureBet Casino.

To better understand the situation and assist you effectively, could you please provide more information by answering the following questions:

• What specific terms did the casino state that you violated?
• Did you receive any notification or warning regarding the alleged violations prior to your inquiry?
• Have you attempted to verify your account or provide any requested documentation to the casino?
• How many deposits have you made into your casino account before it was blocked?
• Have you previously made any other accounts in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronika, i will answer all your questions now.

• I have no idea what terms i violated because they didn't specify
• No warnings whatsoever
• Yes
• Only 1 deposit
• This my first and only account

Best Regards.

Thank you for your response. Could you please specify which documents you provided to the casino for verification? Have any of your documents been checked by the relevant department?

Hello,

ID and proof of address, and they claimed the verification was sucessfull

Thank you very much, ezrekuprofit, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear ezrekuprofit,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an Azurebet Casino representative to join this conversation and participate in resolving this complaint.

Dear Azurebet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ezrekuprofit,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Offshore Finance Authority (There is a complaints form directly below the license on the validator page) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru