BallersBet Casino - El jugador enfrenta un problema de retiro retrasado.

On 9.4 I made a withdrawal of 800e. I did not receive any contact from the casino in chat or by email. On 13.4 I cancelled the withdrawal of 800e back to my account balance and collected a balance of 940e. Then I noticed that the 800e I cancelled had been converted into bonus money so I cannot make a withdrawal request. Customer service cannot be contacted to resolve the matter. I would like to politely ask the casino guru to contact the casino to resolve the matter, thank you.

9.4 tein noston 800e. En saanut kasinoon minkäänlaista yhteyttä chatissa tai sähköpostilla. 13.4 peruutin noston 800e takaisin pelitilini saldoon ja sain kerättyä saldon 940e . Sitten huomasin että peruuttamani 800e olikin muutettu bonusrahaksi joten nostopyyntöä en voi tehdä. Asiakaspalveluun ei saa yhteyttä asian selvittämiseksi. Pyydän kohteliaimmin casinogurua olemaan yhteydessä casinoon asian ratkaisemiseksi, kiitos.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BallersBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you notice that the balance previously marked as real money was converted to bonus money?
• Has any bonus been credited to your account in the interim?
• Was the 800€ accumulated with the help of a bonus?
• Could you please share what your transaction/bonus histories look like for the relevant time period?
• Have you completed account verification in the casino?
• Have you received any response from casino support? If you have any saved communication from your interaction with casino support please share it with me at tomas@casino.guru, alternatively post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I sent you an email with a report.

Since 9.4, dozens of attempts to contact the casino...no response to chat, no response to emails.

Hei Tomas , lähetin sinulle sähköpostilla selvityksen.

9.4 alkaen kymmeniä yrityksiä saada yhteys kasinoon....chat ei vastausta, sähköposteihin ei vastausta.

For a week starting on April 9th ​​I have been trying to contact the casino. Several times a day... Chat is not responding, sent dozens of emails, no response.

Viikon ajan 9.4 alkaen olen yrittänyt saada yhteyttä kasinoon. Useita kertoja päivässä... Chat ei vastaa, lähettänyt kymmeniä sähköposteja, ei vastausta.

Question.....how can ballersbet.com casino's security rating be above average? Security also consists of fair operations, good customer service and support!

Kysymys.....miten ballersbet.com kasinon turvallisuus luokitus voi olla keskitason yläpuolella? Turvallisuus muodostuu myös reilusta toiminnasta, hyvästä asiakaspalvelusta ja tuesta!

Special events at ballersbet.com casino.

Previously mentioned conversion of the withdrawn 800e into bonus money. When playing the balance, the bonus money portion increases and the amount that can be withdrawn decreases. The balance is now 900e. Tomas, did you understand the above from the screenshots. Ballersbet casino has no customer service!

Erikoisia tapahtumia ballersbet.com kasinolla.

Aiemmin mainittu peruutetun 800e muuntaminen bonusrahaksi. Pelatessa saldoa bonusrahan osuus kasvaa ja nostettavissa oleva summa pienenee. Saldo on nyt 900e. Tomas, ymmärsitkö kuvakaappauksista edellä mainitun. Ballersbet kasinolla ei ole asiakaspalvelua!

.....I also noticed that there is a time limit set for the balance. When it is reached, the balance will apparently be reset.

.....lisäksi huomasin että saldolle asetettu aikaraja. Sen täyttyessä ilmeisesti saldo nollataan.

The pictures below, I continued playing....Note. my balance is not subject to wagering. Look at the pictures, the "withdrawable" amount decreases all the time as I continue playing....even though my balance has increased...it's a "murky" case.

Oheiset kuvat, jatkoin pelaamista....Huom.saldoni ei ole kierrätyksen alaista. Katso kuvat, "nostettavissa" oleva summa vähenee koko ajan kun jatkaa pelaamista....vaikka saldoni on lisääntynyt...on "hämärä" case.

I played 40e and the pictures show how the balance has changed, i.e. "the amount that can be withdrawn decreases...

Pelasin 40e ja kuvista näkyy miten saldo muuttu, eli " nostettavissa oleva summa pienenee...

Has Tomas contacted the casino?

Onko Tomas ottanut/saanut yhteyttä kasinoon .

Today, April 18th, I went to the ballersbet.com chat. I logged in with a different email and the chat agent responded immediately. I gave the correct information and asked about my balance, the answer was "you have played your user amount" ....and hung up the chat. For over a week, the chat hasn't responded when I went with my own email address. The chat opened with the wrong address.

My balance is 910e and the initial situation on 13.4 was 800e cancelled. About 100 emails sent...no response from the casino.

Tänään 18.4 menin ballersbet.com chattiin. Kirjauduin eri sähköpostilla ja chat agentti vastasi heti. Annoin oikeat tiedot ja kysyin saldoni tilasta, vastaus oli " you have played your user amount" ....ja katkaisi chatin. Yli viikon ajan ei chat ole vastannut kun menin omalla sähköposti osoitteella. Väärällä osoitteella chat avautui.

Saldoni on 910e ja alkutilanne 13.4 peruutettu 800e. N.100 lähetettyä sähköpostia...ei vastausta kasinolta.

I played 10e, the pictures show the effect on the balance.

pelasin 10e, kuvista nähtävillä mikä vaikutus saldossa.

Can I see from the messages what is happening with my account balance? The balance today is 900e and it is not bonus money.

Selviääkö viesteistä mitä pelitilini saldossa tapahtuu? Saldo tänään 900e ja se ei ole bonusrahaa.

20.4 ballersbet emptied the balance 0e.

20.4 ballersbet tyhjensi saldon 0e .

Is Tomas/casino guru still "on the ride" in these ballersbet events? After canceling the 800e withdrawal I made on 13.4 at around 9pm, there is no bonus money in my account balance. Today 20.4 the casino withheld the funds from my account and emptied the balance to 0e.

Vieläkö Tomas/casino guru kestää "kyydissä " tässä ballersbet tapahtumissa. 13.4 n.klo 21 tekemäni noston 800e peruutuksen jälkeen ei pelitilini saldossa ole bonusrahaa. Tänään 20.4 kasino pidätti pelitilini varat ja tyhjensi saldon 0e.

Thank you very much, Koppari, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Koppari,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.

We would like to invite BallersBet Casino to join the conversation.

Dear BallersBet Casino,

I kindly request that you look into the player's concerns regarding the very unusual 'wagering' practices. Furthermore, I would be grateful for your clarification on the reasons behind the player's balance being reduced to zero. Should there be any confidential factors affecting the situation that cannot be disclosed publicly, do not hesitate to reach out to me at michal.k@casino.guru.

9.4 withdrawal request 800e (kyc approved). 10.4 chat promised "withdrawal request will be processed 24h", not processed/paid. 13.4 I cancelled the withdrawal of 800e and noticed that when the balance was 950e my balance had been converted to bonus money. I stopped playing and tried to contact the casino. 20.4 the casino partially corrected the balance so that I was able to withdraw 800e and there was a balance of about 130e left in the account which was still converted to bonus money. I continued playing and collected a balance of 650e. 20.4 the casino deleted/held my balance of 650e....emptying my account to a balance of 0e. 26.4 my withdrawal of 800e unpaid, and ballersbet.com does not respond to emails and the chat is not in use. In addition, the balance of 650e was unlawfully withheld without being returned to my game account balance. 13.4 with a canceled withdrawal of 800e The spins played are not bonus money. I am waiting for the withdrawal of 800e and a return of 650e to my account balance.

9.4 nostopyyntö 800e (kyc hyväksytty). 10.4 chat lupasi " nostopyyntö käsitellään 24h" , ei käsitelty/maksettu. 13.4 peruutin noston 800e ja huomasin saldon ollessa 950e oli saldoni muutettu bonusrahaksi.lopetin pelaamisen ja yritin saada yhteyttä kasinoon. 20.4 kasino osittain korjasi saldon niin että sain tehtyä noston 800e ja tilille jäi saldoa n.130e joka oli edelleen muutettu bonusrahaksi. Jatkoin pelaamista ja sain kerättyä saldon 650e. 20.4 kasino poisti/pidätti saldoni 650e....tyhjentäen tilini saldoksi 0e. 26.4 nostoni 800e maksamatta, eikä ballersbet.com vastaa sähköposteihin ja chat ei ole käytössä. Lisäksi oikeudettomasti pidätetty saldo 650e palauttamatta pelitilini saldoon. 13.4 peruutetulla nostolla 800e Pelatut kierrokset eivät ole bonusrahaa. Odotan noston 800e maksua ja 650e palautusta pelitilini saldoon.

Today, April 27th, the ballersbet.com chat agent is there and reads the messages but doesn't respond to anything.

Tänään 27.4 ballersbet.com chat agentti on paikalla ja lukee kyllä viestit mutta ei vastaa mitään.

The withdrawal I made on 20.4 is still unpaid and after the withdrawal there was 650e left in the account. ballersbet.com emptied my account balance to 0euro. 27.4 the chat agent was there, did read the messages but did not answer my question...." because my withdrawal will be paid "

20.4 tekemäni nosto edelleen maksamatta ja noston jälkeen tilille jäi 650e . ballersbet.com tyhjensi tilini saldon 0 euroon. 27.4 chat agentti oli paikalla, luki kyllä viestit mutta ei vastannut kysymykseeni...." koska nostoni maksetaan "

I made a small deposit today...deposits go through just fine...can't connect to the casino.

Tein tänään pienen talletuksen....talletukset onnistuu hienosti....yhteyttä kasinoon ei saa.

Michal, the casino's statement is incorrect. Ask to see the event history for 13.4 and 20.4 between 10-15. Converting the cancelled 800e into bonus money is wrong. If they had responded to the messages from 13.4 - 20.4, this mess/confusion would not have happened. What is the reason for rejecting the withdrawal of 800e, what is the reason for removing the balance of 650e? The casino still hasn't responded to me...and they know they are stealing my money on the wrong grounds!

Michal, kasinon selvitys ei pidä paikkaansa. Pyydä nähtäväksi tapahtuma historia 13.4 ja 20.4 klo 10-15. Peruutetun 800e muuttaminen bonusrahaksi on väärin. Jos he olisivat vastanneet viesteihin 13.4 - 20.4 ei tätä sotkua/sekaannusta olisi tullut. Mikä on peruste hylätä nosto 800e, mikä on peruste saldon 650e poisto? Minulle ei kasino edelleenkään ole vastannut...ja tietävät kyllä että ovat väärin perustein varastamassa rahani!

Ask what the balance of the game account was before the 13.4 cancellation. When I looked into the matter, when I cancelled 800e, the balance was 800e 6 cents. And with this 6 cents the casino steals 1450e...if this is their reason.....is this Michal fair?

Kysy, mikä oli pelitilin saldo ennen 13.4 peruutusta. Kun tutkin asiaa niin kun peruutin 800e oli saldo 800e 6centtiä. Ja tällä 6 centillä kasino varastaa 1450e...jos näin on heidän peruste.....onko tämä Michal reilua?

Michal...you probably have the license information for ballersbet.com casino. Could I get some guidance on where I can file a criminal report about the casino. If they steal my money like this....they are criminals! SCAMMERS! They stole 1640e!

Michal...sinulla lienee ballersbet.com kasinon lisenssi tiedot. Saisinko opastusta minne kaikkialle voin tehdä rikosilmoituksen kasinosta. Jos he näin varastavat rahani....ovat rikollisia! HUIJAREITA ! 1640e varastavat!

.....balance 13.4 before I cancelled my 800e withdrawal 0.06e ....ballersbet.com casino deposited 1650e to this 0.06e bonus money and withheld everything....is it fair and honest considering Guru's review of ballersbet casino..."above average". This event would not have even happened if the casino had a live chat or answered emails. Note. Michal, there is 1 email 20.4 where the casino corrected the balance and are they now explaining that the correction was a mistake. Note. The casino system approved the withdrawal on 20.4 at around 11.30 which is still visible in my profile....and the 650e balance was removed to 0 euros.

.....saldo 13.4 ennen tekemääni 800e noston peruutusta 0.06 e ....ballersbet.com kasino kiinnitti 1650e tähän 0.06 e bonusrahaa ja pidätti kaikki....onkohan ihan reilua ja rehellistä huomioiden Gurun arvostelu ballersbet kasinosta..."keskitason yläpuolella". Tätä tapahtumaa ei olisi edes tapahtunut jos kasinolla olisi chat toiminnassa tai sähköposteihin vastaisivat. Huom. Michal, on olemassa 1 sähköposti 20.4 jossa kasino korjasi saldon ja selittävätkö nyt että korjaus olikin virhe. Huom. Kasinon järjestelmä hyväksyi 20.4 n.klo 11.30 noston joka näkyy edelleen profiilissani....ja 650e saldon poistivat 0 euroon.

.....1.5 I still can't get in touch with the casino. The chat is not working (3 weeks out of service) and I can't get in touch with email either. The phone number 1234567 reported by the website is not connected/not in use/wrong number...is it a coincidence that the number 1234567 is reported?

.....1.5 kasinoon en edelleenkään saa yhteyttä. Chat ei ole toiminnassa (3 viikkoa pois käytöstä) eikä myöskään sähköpostilla saa yhteyttä. Sivuston ilmoittamaan puhelin numeroon 1234567 ei yhteyttä/ei käytössä/väärä numero...onko sattumaa ko. Ilmoitettu 1234567 numero ?

Michal, today I canceled the withdrawal I made on 20.4. I played for a while and collected a balance of 1000e. Before canceling the withdrawal, I checked that there was no active bonus and 800e was wager-free. I made a withdrawal of 1000e which is now pending. I took a picture of all the documentation events. "Withdrawal request has been successfully sent Withdrawal amount €1000 "

Michal,tänään peruutin 20.4 tekemäni noston. Pelasin hetken aikaa ja sain kerättyä saldon 1000e. Tarkistin ennen noston peruutusta että ei ole aktiivista bonusta ja 800e on kierrätysvapaa. Tein 1000e noston joka nyt vireillä. Otin kuva dokumentaation kaikista tapahtumista. "Withdrawall request has been successfully sent Withdrawal amount €1000 "

..... ballersbet.com paid 1.5 withdrawal of 1000e and 20.4 unlawfully withheld 650e returned to my gaming account balance.

..... ballersbet.com maksava 1.5 tehty nosto 1000e ja 20.4 oikeudettomasti pidätetty 650e palautus pelitilini saldoon.

Dear Koppari,

While I understand your eagerness to resolve the issue promptly, and I understand your desire for timely updates, please understand that the multiple messages you leave daily don't contribute to the resolution; instead, they might have a negative effect. I kindly ask that we consolidate our communication either within this complaint thread or via email, responding only when there is meaningful progress to share. Have you thoroughly read and understood the response from the casino team about the circumstances in regards to the €800 withdrawal from the 9th of April?

Now, to check if I understood it correctly, have you received the latest €1000 withdrawal from the casino successfully? Have these winnings come from the bonus balance you had in your account, or were these achieved with the real money deposits that you recently made?

The withdrawal I made on 20.4 was 800e which has not been paid, I cancelled the withdrawal on 1.5 and played for a while....I got a balance of 1000e and made a new approved withdrawal. As you can see from the pictures...there is no bonus balance on the account (as can be seen from the pictures)...and the system does not allow withdrawal if there is bonus money in the balance. The casino emptied the bonus balance of 650e claimed by the casino on 20.4 at around 13:30 which is also a wrong and unjust emptying of the balance. This is indeed a "special" casino. The casino has my money, a pending withdrawal of 1000e, and 650e taken from the account. Sorry, but this has already gotten "emotional" for me....and I have considered updates necessary. You can see the events from the screenshots I sent from the ballersbet.com page. I have also considered videos....🤔

20.4 tekemäni noston 800e jota ei ole maksettu, peruutin noston 1.5 ja pelasin hetken....sain saldon 1000e ja tein uuden hyväksytyn noston.kuten kuvista näet...tilillä ei ole bonussaldoa (kuvista todettavissa)...eikä järjestelmä mahdollista nostoa jos bonusrahaa saldossa. Kasinon väittämän bonus saldon 650e kasino tyhjensi 20.4 n.klo 13.30 joka on myös väärin ja epäoikeuden mukainen saldon tyhjennys. Tämä on kyllä "erikoinen" kasino. Kasinolla on hallussa rahaani, vireillä oleva nosto 1000e, ja tililtä otettu 650e. Pahoittelut, mutta tämä mennyt jo "tunteisiin" minulla....ja olen katsonut päivitykset tarpeelliseksi. Lähettämistäni kuvakaappauksista ballersbet.com sivulta näkee tapahtumat. Videoitakin olen harkinnut....🤔

.....the casino hasn't replied to me.

.....kasino Ei ole vastannut minulle mitään.

I cancelled the withdrawal of 1000euro I made on 1.5 today. I continued playing and the balance is now 1500euro on 4.5 and I made a withdrawal request for 1500euro.

Peruutin tänään 1.5 tekemäni noston 1000e. Jatkoin pelaamista ja saldo nyt 4.5 1500e ja tein nostopyynnön 1500e.

The casino has no customer service....in my experience the chat has not been operational for almost a month and emails are not answered. For example, there is no information about the processing of withdrawals.

Kasinolla ei ole saatavilla asiakaspalvelua....chat ei ole ollut toiminnassa oman kokemuksen mukaan lähes kuukauteen ja sähköposteihin ei vastata. Esim. nostojen käsittelystä ei saa mitään informaatiota.

Dear Koppari,

I fully understand your desire for timely updates. However, I would like to emphasize that the frequent messages you send each day may not aid in resolving the situation and could potentially hinder progress. This might explain the current lack of response from the casino team. I kindly request that you reach out only when there is significant information to convey. I have asked the casino team for supporting evidence regarding their earlier response that I shared with you, and I hope to hear back from them shortly. While you are certainly entitled to your perspective on the matter, I must evaluate the situation based on the evidence presented to us. Thank you for your understanding and patience.

Michal, I notice that your attitude towards me in handling the matter is clearly below average and that is probably why the ballersbet.com casino review is "above average". I can only say that it is underestimating and misleading the users of your site. Ballersbet.com is......A SCAM! (I hope you get free spins from the casino and raise your review to 10 and + for customer service)

Michal, Huomaan että asenteesi asian hoidossa suhteessa minuun on selkeästi keskitason alapuolella ja siitä johtunee ballersbet.com kasinon arvostelu "keskitason yläpuolella". Voin vain todeta että se on sivustonne käyttäjien aliarvostamista ja harhaan johtamista. Ballersbet.com on......HUIJAUS ! (toivottavasti saat kasinolta freespinssejä ja nosta arvostelu 10 ja asiakaspalvelusta + päälle)

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Koppari,

I wanted to follow up on the email I sent a few days ago, as I have not yet received a response. Could you kindly provide your insights on the question I raised?

Dear Koppari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Concern

Thank you for your continued patience as we conducted a thorough review of your account activity and recent concerns. We did provide a detailed response back on 6th May 2025 to the user on email.

After a detailed investigation, we would like to clarify the outcome and provide the reasoning behind our final decision.

On 9th April 2025, you made a deposit of €60, which activated a 150% welcome bonus, giving you a total balance of €150 (€60 real money and €90 bonus funds). You proceeded to play and requested a withdrawal of €800, which was later cancelled on 13th April by you. Gameplay continued beyond this point. According to Clause 7.8 of our Terms and Conditions, if wagering requirements are not met within the specified period, both the bonus and any winnings generated from it are removed from the account. The bonus in your case expired on 20th April 2025, and the winnings accumulated that were tied to this bonus were accordingly voided.

Following this, you made another deposit of €30, which was lost during gameplay. You continued playing using funds that included voided bonus money, which had not fulfilled the necessary wagering requirements. Subsequently, you requested a new withdrawal of €1000 on 1st May. However, as per Clauses 6.10 and 9.3 of our Terms and Conditions, winnings tied to expired or incomplete bonus requirements are not eligible for withdrawal, and such requests can be cancelled or voided at our discretion.

We have also confirmed that our system does not allow withdrawal requests when a bonus is active, reinforcing that your balance at the time included bonus-related funds that were no longer valid due to expiration and unmet requirements.

Given the above, and in line with our Terms and Conditions (specifically Clauses 6.5, 6.10, 7.8, and 9.3), we regret to inform you that your withdrawal of €1500 is not valid and will not be processed.

We understand this outcome may be disappointing, and we genuinely empathize with your frustration. Please know that our decisions are always guided by our commitment to fairness, transparency, and adherence to the terms accepted by all players.

Thank you for your response and the clarification of the situation, BallersBet Casino.

Dear Koppari,

While I can imagine that the outcome of your complaint may not meet your expectations, I consider the casino team's explanation of the circumstances to be quite clear.

As we have not heard back from you even after my several attempts to reach you, I believe this matter has been adequately explained and addressed.

I will now move forward with closing this case as rejected. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help

Best regards,

Michal

Casino Guru