Batery Casino - El depósito del jugador se ha retrasado.

I have made a deposit of 20000 on 1st of July but it not credited to baterybet account as I raised a request but they are sending automated responses but no proper reply from them and it's been 9 days until now

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Dear Praveen41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I Even contacted my bank on this and they said that the funds successfully reached merchant/receivers end and I am continuously tried of contacting baterybet casino but they are unresponsive please help me on this its been 10 days since i made a deposit

Dear Praveen41,

As we can see, this deposit of 20 000 INR (UTR: ***6952) was added to your Batery wallet on 12.07 at 18:56 IST. Please check from your side.

If there is another deposit in question, please let us know here or create a support request to our staff.

Best regards,

Batery.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Praveen41,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

We’ve reopened this complaint at the request of Praveen41. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

as 20000 got added after many days and As I made other two deposits of 11000 and 800 on 12 July 2026 and they didnt added Kindly hep me on this as well

Dear Praveen41,

• Does the issue persist?
• Would you be able to provide relevant evidence to support your complaint?

Please let me know.

Yes the issue still persists as 11000 deposit not added to my account I have shared all the required details to baterybet but they always saying wait for 3 days 3 days not it's been 8+ days no one is responding well please help me on this

As The baterybet now saying they didnt received the amount but I explicitily shared all the details of the deposit wand bank confirmation that the funds successfully received by receiver with you on email can you please check @thomas and please help me on this

Thanks for your reply.

Dear casino representative,

Could you please provide an update regarding the status of the transactions in question?

Thanks in advance for your cooperation.

@Tomas If they say that the transaction was not received from their end then ask @Batery to provide receivers bank statement with you as they received the funds for sure but they are lying its been more than 16 days they are not yet are responsive

Dear Praveen41,

As we can see, this deposit of 11 000 INR (UTR: ***6222) was added to your Batery wallet on 28.07 at 20:19 IST. Please check from your side.

If there is another deposit in question, please let us know here or create a support request to our staff.

Best regards,

Batery.

Dear Praveen41,

May we consider the issue resolved?

Please let me know.

Hi yes the deposit issue resolved thanks for your help but now again I faced issue with withdrawals

As I made 2 withdrawals of 1990 and 9350 both withdrawals got missing but they stated that completed can you please help on this one as well I have shared bank statement to you on email thomas

Thanks for the update.

Were your payouts credited since your last post?

Please let me know.

No 9350 is still pending as they are sending only repeated messeges like checking with provide as its been more than 8 working days

Dear Praveen41,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Praveen41,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Batery Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello!

We've forwarded your withdrawal issue to our Administration and have made this issue our top priority.

The company's Administration is regularly monitoring the provider's response and hopes to resolve your issue soon.

Best regards,

Batery.

How many days they actually want and also I am sharing my bank statement with them regularly does checking the bank statement takes these many days its beeen like 20 days and also @Baterbet if withdrawal is really processed from your end kindly share bank statement or utr with casino guru

Dear Batery Casino Team,

Thank you for the update.

Please keep us informed of any progress regarding the withdrawals.

In the meantime, could you also please confirm whether there is any issue with the Praveen41’s account that may be causing the withdrawal to be delayed, or whether there are any restrictions, limitations, or additional requirements we should be aware of?

Thank you for your cooperation.

Hello!

We wanted to update you that the provider is still investigating the matter. While we don’t have a way to fast-track their internal process, we are monitoring the situation closely. We will notify you the moment we receive any news. 

Thank you for your patience.

Best regards,

Batery.

Hello!

Our provider is still actively investigating the issue. While we cannot speed up their internal timeline, we are checking for updates constantly. We want to assure you we are monitoring this closely. We will reach out the moment we hear anything.

Best regards,

Batery.

Hi @CasinoGuru or @Lucia Stan

As its been more than a month and still they are saying they are investigating how can a payment issue be prolonged investigation takes this much time as 7 working days is fine but why this much time kindly help me getting my funds as baterybet is not checking anything from their end

Dear Batery Casino Team,

Thank you for the update.

To help us better assess the situation, could you please clarify whether the withdrawal was successfully processed and released from your side, and the issue occurred afterward with the payment provider, or whether the funds were never actually sent from the casino?

At the moment, we have very limited information about where exactly the payment failed. It would therefore be helpful if you could confirm at which stage the funds became unavailable or the transaction stopped progressing.

If available, any transaction status, payment reference, or confirmation showing that the funds were forwarded to the payment provider would also help us understand the situation more clearly.

This information would allow us to determine whether the issue is on the casino's side or with the payment provider and assess the case accordingly.

Thank you in advance for the clarification.