Beef Casino - La retirada del jugador se ha retrasado.

I've already had two withdrawals from this casino, both of which arrived in my account without any problems within two days. The third withdrawal, which I requested on May 14th at 7:33 AM, was quickly shown as completed on the website, but the amount still hasn't arrived after a week. I've contacted them several times via chat and was always told that it was probably a technical problem with the payment provider, but that it would be resolved immediately. Since yesterday, I haven't received any response in the chat, and I only received one reply to my email with the same information, and now I'm not getting any further response. I'm also simply being ignored via Telegram and WhatsApp!

Ich hatte schon zwei Auszahlungen bei diesem Casino welche problemlos innert 2 Tagen auf meinem Konto landeten. Die 3. Auszahlung welche ich am 14.05 07:33 beantragte wurde schnell als erledigt angezeigt auf der Website, der Betrag ist aber auch jetzt nach einer Woche noch nicht eingegangen. Habe mehrmals via Chat kontakt aufgenommen und immer wurde mir gesagt das es wohl ein Technisches Problem vom Zahlungsanbieter sei aber sofort gelöst wird. Seit gestern bekomme ich im Chat keine Antwort mehr, via Mail wurde nur einmal geantwortet mit der selben Aussage und nun bekomme ich keine Antwort mehr. Auch via Telegramm oder Whatsapp werde ich einfach ignoriert!!!!

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Dear Majstroegon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other legitimate reasons.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello dear Casino Guru team. So far, nothing further has happened. Over the past few days, when I contacted the casino via chat, they always gave the same answer: "We are experiencing technical problems and cannot provide you with any information regarding account payments." I'm surprised that the website still shows "Completed" for withdrawals, just like with previous withdrawals, yet after more than 10 days, they haven't been able to provide me with a transaction ID so I can verify the payment with my bank.

Hallo liebes Casino Guru Team. Bis jetzt hat sich nichts weiteres ergeben. Die letzten Tage wo ich das Casino kontaktierte via Chat haben sie immer die gleiche Antwort gegeben "wir haben Technische Probleme und können Ihnen keine Auskunft über die Kontozahlungen geben". Mich erstaunt das auf der Website bei Auszahlungen steht "Fertig" wie bei früheren Auszahlungen, sie mir aber nach über 10 Tagen nicht eine Transaktions ID angeben können damit ich Zahlung abklären kann bei meiner Bank.

What else can I say... On Tuesday, May 19th, I had to send a bank statement via chat so they could inquire with the payment provider. I sent the statement, and whenever I follow up, they keep saying they haven't received a response, even after more than a week. 🤔

Was ich noch sagen kann... Am Dienstag 19.05 musste ich im Chat noch einen Kontoauszug von meiner Bank senden damit sie beim zahlungsanbieter nachfragen können. Den Auszug habe ich gesendet und wenn ich aktuell Nachfrage, heisst es immer das sie noch keine Antwort erhalten haben, nach über 1 Woche 🤔

Today I received another reply in the chat. Unfortunately, it's still the same excuse: that there was a problem with the payment system and I have to wait for a response. After two weeks already? This can't be right, and I'm just being strung along. I really don't understand why this problem isn't finally resolved and why I can't get my rightfully won money paid out. 😥

Heute habe ich wiedermal Antwort im Chat bekommen. Leider immer noch die gleiche Ausrede das es wohl ein Fehler im Zahlungssystem ist/war und auf Antwort gewartet werden muss. Das nach nun gut 2 Wochen? Das kann doch nicht sein und ich werde hier nur hingehalten. Verstehe das wirklich nicht das das Problem nicht endlich gelöst wird und ich mein rechtmässig gewonnenes Geld ausbezahlt bekomme 😥

Good evening. The 14 days are over and Beef Casino shows absolutely no sign of wanting to resolve the problem. Can you help me now?

Guten Abend. Die 14 Tage sind vorbei und Beef Casino macht überhaupt nicht den anschein das sie gewollt sind das Problem zu lösen. Können Sie mir nun helfen?

Dear Majstroegon,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Majstroegon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel