bet365 Casino ES - La cuenta del jugador ha sido suspendida.

My account has been suspended without reason and when I contact support they tell me the following:

Your account has been suspended by a decision of Bet365 management, we cannot provide you with further information regarding this.

I have never deposited or withdrawn money and no one from support gives me a reason why my account has been suspended.

Me han suspendido la cuenta sin motivo y cuando contacto con soporte me dicen lo siguiente:

Su cuenta ha sido suspendida por una decisión de la directiva de Bet365, no le podemos proporcionar más información al respecto.

Nunca he depositado ni retirado dinero y nadie del soporte me da un motivo de porque me han suspendido la cuenta.

Dear holaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina

Well, I don't think it's fair that they suspend my account without reason and without warning.

Pues no me parece justo que me suspendan la cuenta sin motivo y sin avisar

Thank you for your reply, holaa. I understand that this situation is frustrating, however, as long as no real money balance has been withheld, we are not in a position to penalize the casino for closing your account, nor are we in a position to force the casino to reopen it.

Perhaps you could find some other interesting websites in our list of recommended casinos:

https://casino.guru/top-online-casinos

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.