Bet9ja Casino - La cuenta del jugador ha sido cerrada y los fondos retenidos.

Please, I need your help to resolve an issue with Bet9ja. I admit that I violated their terms by depositing funds and withdrawing them without wagering on any casino games. My intention was to take advantage of the Astropay loyalty bonus by making deposits, not realizing the full consequences.

As a result, Bet9ja suspended my account and withheld my deposit. I have done everything possible to resolve the issue—I even used the last of my money to board a flight and visit their main office in person, but they still refused to refund me.

I’m going through a very difficult time. I have lost my father, my job, and currently have no means of income. The money they are holding means a lot to me—it could make a huge difference in my life right now.

Please, I’m sincerely pleading with you to assist me in any way you can to get my money back. I take full responsibility for my actions and I’m only asking for mercy and understanding.

Thank you for taking the time to read this. God bless you.

Dear Valentine4all,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet9ja Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain which rules you broke according to the casino?
• Do I understand correctly that the casino confiscated your deposits as a result?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you, Casino Guru.

The rule I broke was withdrawing without wagering my deposit — I acknowledge that. 😭😭😭

Yes, they confiscated my withdrawal even after I provided proof of deposit from my Astropay account, along with my bank statement showing the deposit made to Astropay. However, they are now demanding to see a description on the bank statement that explicitly mentions "Astropay." I explained to them that my bank statement does not show "Astropay" as the transaction description. That it's only shows the provider that process the deposit (Flutterwave)

I even went further and pleaded with them to contact Astropay directly — since Astropay is listed as one of their accepted deposit methods — and Astropay can confirm that it was not a third-party deposit.

As a last resort, I used my last card and boarded a flight to their main office with an official statement from my bank, clearly showing the deposit to Astropay. I explained that my actions were influenced by my pursuit of an Astropay loyalty bonus, which unfortunately led to the misconduct.

Thanks for providing me with the information.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

As a result, the complaint will be closed.