BetAlice Casino - El reintegro del jugador se ha retrasado.

On 13-10-2025

I requested the withdrawal of my 50 euro balance from my betalice casino account, but to this day the request remains "under review".

On October 15, 2025, I received an email from employee Luísa (BetAlice) confirming that my withdrawal "is in the final stages of processing by the Finance Department". However, so far I haven't received the money or any additional updates.

Support just keeps repeating the same message ("it's under analysis / final stage"), without indicating any specific deadlines.

I ask for Casino.Guru's help in mediating this case and ensuring that BetAlice complies with the payment, as I have met all the conditions of the account and the verification.

No dia 13-10-2025

Solicitei o levantamento do meu saldo de 50 euros da minha conta betalice casino, mas até hoje o pedido permanece "em revisão".

No dia 15 de outubro de 2025, recebi um e-mail da funcionária Luísa (BetAlice) a confirmar que o meu levantamento "está na fase final de processamento pelo Departamento Financeiro". No entanto, até agora não recebi o dinheiro nem qualquer atualização adicional.

O suporte limita-se a repetir a mesma mensagem ("está em análise / fase final"), sem indicar prazos concretos.

Peço ajuda do Casino.Guru para mediar este caso e garantir que o BetAlice cumpra com o pagamento, já que cumpri todas as condições da conta e da verificação.

Dear Betoalves,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Betoalves,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Betoalves,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru