BetAlice Casino - El retiro del jugador se retrasa.

Hello, I'm writing this complaint because I'm fed up with waiting, even though I've only been waiting for a week. I wrote to the chat and was assured that the money would be delivered within 3 days. I wrote to support and was told that it was security measures... they stopped replying to my subsequent emails, which is the same as always.

I wasn't asked for any verification or anything like that, I just want my money to be credited to my account.

On behalf of all players, I would like to ask Casino gurus to do something about this lack of respect towards casino players by breaking their own rules!

witam pisze tą skarge, bo już mam dość czekania, mimo tego że czekam dopiero tydzień czasu, otóż pisałem na czat zapewnione było że pieniądze będą do 3 dni, napisałem do suportu, pisano mi że środki bezpieczeństwa... na kolejne email już przestano mi odpisywać, czyli to samo co zawsze.

nie byłem proszony o żadne weryfikację ani nic z tych rzeczy, chce tylko aby moje pieniądze trafiły na moje konto.

wimieniu wszystkich graczy prosiłbym Casino guru o zrobienie coś z tym brakiem szacunku wobec graczy z kasyn poprzez łamanie własnego regulaminu!

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tewskiut,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika