Betano Casino CZ - El jugador no puede acceder a su cuenta.

I am unable to log in because of two-factor authentication and I don't know how to resolve it.

Nejde se mi přihlásit kvůli dvoufaktorové mu ověření a nevím jak to

Dear Samicek,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betano Casino CZ.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support regarding the issue on podpora@betano.cz via your registered email? With what result?
• How long have you been a player in the casino and when have you activated 2FA?
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Samicek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.