BetBeast Casino - La cuenta del jugador sigue activa a pesar de estar prohibida.

I have been banned from the sister casino rivieracasino since the end of December due to gambling addiction.

I received confirmation from rivieracasino that my player account at rivieracasino was blocked due to gambling addiction, and the email also confirmed that I cannot open any new player accounts with the company, see screenshot attached.

Nevertheless, using the same data as at rivieracasino, I was able to open a player account at this casino on January 26, 2026, and gamble away 190 euros, which I hereby demand back.

I notified the casino by email on January 27, 2026, and requested a refund of my gaming stakes.

The casino has not responded to this day.

Attached you will find the correspondence I have with the casino; I have nothing more.

The player account at betbeast is still not closed to this day.

Ich bin seit Ende Dezember beim Schwestercasino rivieracasino wegen Spielsucht gesperrt.

Ich habe von rivieracasino eine Bestätigung bekommen, dass mein Spielerkonto bei rivieracasino wegen Spielsucht gesperrt wurde und außerdem wurde mir in der Email bestätigt, dass ich im Unternehmen keine neuen Spielerkonten eröffnen kann,siehe Screenshot im Anhang.

Trotzdem konnte ich mit den gleichen Daten wie bei rivieracasino in diesem casino am 26.01.26 ein Spielerkonto eröffnen und 190 Euro verspielen die ich hiermit zurück fordere.

Ich habe das Casino per Email am 27.01.26 darauf hingewiesen und aufgefordert mir die Spieleinsätze zu erstatten.

Das Casino hat bis heute nicht reagiert.

Im Anhang erhalten Sie die Korrespondenz die ich mit dem casino habe, mehr habe ich nicht

Das Spielerkonto bei betbeast ist bis heute immer noch nicht geschlossen m

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Dear hschlue88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the Responsible Gaming Section, and this is what I found:

You can set a Self-Exclusion Limit for a definite period of time. Upon doing so, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Once self-excluded, please reach out to our support team in order to initiate the withdrawal of the remaining balance. Upon its expiring, your account will automatically be re-activated.

You may also contact our support team and inform us about your decision to stop gambling at the Website for an indefinite period of time. We will take all measures to block your access to your account and make sur that you receive no promotional material.

Please note that active self-exclusion does not make you exempt from the verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits."

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.

• To proceed further, could you please confirm whether you specifically requested a self-exclusion from BetBeast Casino?

I look forward to your reply.

Best regards, Petra

That is not right.

I have been banned from the sister casino rivieracasino.com since the end of December due to gambling addiction.

In the email dated December 30, 2025, rivieracasino confirmed to me that I cannot open new player accounts with companies; see screenshot of the email from rivieracasino attached below in this message.

The email dated December 30, 2025 from Riviera Casino confirms that I am banned from all of the company's online casinos.

Nevertheless, I was able to open a player account at betbeast (rivieracasino and betbeast belong to the same company) using the same data and gamble away 190 euros.

Therefore, this constitutes a violation and the casino company must refund my gambling stakes.

Betbeast has blocked my player account since yesterday.

Betbeast Casino has not responded to my request for a refund of my gaming stakes.

Please contact the casino.

Please set all posts to private mode.

Das ist nicht richtig.

Ich bin seit Ende Dezember beim Schwester casino rivieracasino.com wegen Spielsucht gesperrt. 

In der Email vom 30.12.25 hat das rivieracasino mir selbst bestätigt, dass ich keine neuen Spielerkonten bei Unternehmen eröffnen kann, siehe Screenshot der Email vom rivieracasino im Anhang weiter unten in dieser Nachricht.

Hiermit bestätigt in der Email vom 30.12.25 das rivieracasino, dass ich für alle online Casino des Unternehmens gesperrt bin

Trotzdem konnte ich mit den gleichen Daten ein Spielerkonto bei betbeast (rivieracasino und betbeast gehören zum gleichen Unternehmen) eröffnen und 190 Euro verspielen.

Somit liegt hier ein Verstoß vor und das Casino Unternehmen hat meine Spieleinsätze zu erstatten.

Seit gestern hat betbeast mein Spielerkonto gesperrt.

Wegen der Rückforderung meiner Spieleinsätze hat das Casino betbeast nicht reagiert.

Bitte das Casino kontaktieren.

Bitte alle Beiträge auf privaten Modus setzen.

Thank you for your reply and for providing the previous details, hschlue88.

• Could you please clarify the date when you were able to gamble on the casino account?
• Additionally, could you share any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly in the thread.

Thank you again for your cooperation.

Hello Petra,

I registered a player account at Betbeast Casino on January 26, 2026, and deposited 190 euros on the same day.

Using the same data I used to register with betbeast, I opened a player account at the sister casino rivieracasino back in December.

Attached to this message is the email I sent to Betbeast Casino with the attachment as proof that their sister casino, Riviera Casino, confirmed to me at the end of December 2025 that I cannot open any new player accounts with the company.

Nevertheless, I was able to open a player account at betbeast on January 26, 2026, and gamble away 190 euros, even though the sister casino rivieracasino and betbeast belong to the same casino company.

The casino betbeast only blocked my player account but has not responded to my request for a refund of my gambling stakes to this day.

Please set all posts and attachments to private mode.

Hallo Petra,

beim Casino betbeast habe ich am 26.01.2026 ein Spielerkonto registriert und am gleichen Tag 190 Euro eingezahlt..

Mit den gleichen Daten, womit ich mich bei betbeast registriert habe, habe ich mich damals in Dezember auf beim Schwestercasino rivieracasino ein Spielerkonto eröffnet.

Im Anhang in dieser Nachricht erhalten Sie die eine Email, die ich an das Casino betbeast geschickt habe mit dem Anhang als Beweis, dass das Schwestercasino rivieracasino mir Ende Dezember 2025 bestätigt hat, dass ich keine neuen Spielerkonten beim Unternehmen eröffnen kann.

Trotzdem konnte ich bei betbeast am 26.01.26 ein Spielerkonto eröffnen und 190 Euro verspielen, obwohl das Schwestercasino rivieracasino und betbeast zum gleichen Casino Unternehmen gehören.

Das Casino betbeast hat nur mein Spielerkonto gesperrt aber bis heute nicht auf meine Rückforderung meiner Spieleinsätze reagiert.

Bitte alle Beiträge und Anhänge auf privaten Modus setzen.

Dear hschlue88,

Please note that the terms and conditions do not state anywhere that self-exclusion at one sister casino automatically applies to all casinos within the same group. The licensing authority of this casino does not require the enforcement of such a rule. Therefore, even though the two casinos are affiliated, a separate self-exclusion request must be submitted for each operator.

In this case, if the account is already closed and a direct self-exclusion request was not submitted to BetBeast Casino before depositing, playing, and losing, we unfortunately cannot assist you further.

I am sorry that we were not able to help you with this matter. However, please do not hesitate to contact us in the future if you encounter any issues with this or any other casino. We will do our best to assist you.