BetFourU Casino - La retirada del jugador se ha retrasado.

Hello again there is big delay on withdrawal , i dont understand why. Account is fully verified , no bonuses were used , and i had previous successfull withdrawals before.

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Dear Shamejs25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Could you please clarify the exact date when you requested the withdrawal?

30.04.2026

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

I dont remember when was last time, but it took like - 4-5 days

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I used TRX crypto payment as withdrawal method

After 8 days they canceled my withdrawal as " Part of Investigation" like what? I think they are joking or what

So basically this casino this casino Cancel my withdrawal with reason - Account investigation for fair play , which is intresting that i only played few slots , but lets see what they have to say about it.

Now they cancel all my withdrawals because i made complaint. 🙂

Now they say that my Bank is blocking transactions which is clearly false accusation because i am using withdrawal to my crpyto wallet on Binance which has nothing to do with Bank or Banks.

Dear Shamejs25,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Štefan, (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Shamejs25,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from BetFourU Casino to join this conversation and assist in addressing the complaint.

Dear BetFourU Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Withdrawal got canceled 6th time since 30th of April. Feels like this casino is scam casino and breaching its Terms and Conditions..

quick update my new balance is now 720 dollars , and i still get canceled withdrawals, and i have all screenshots of my winnings. so im fine 🙂

Dear Casino Guru Team,

Dear Customer,

We confirm that the customer is registered with our platform and has previously received successful withdrawals.

At present, the account is under an ongoing compliance review in accordance with our regulatory obligations and licensing requirements.

Such reviews are standard procedure and may be triggered by certain account activity patterns that require additional verification.

As part of this process, withdrawals may be temporarily delayed until the review is completed. The customer has been informed via email that further time is required to properly assess the relevant gameplay and transaction activity and to ensure full compliance with our Terms and Conditions and applicable regulations.

We would like to clarify that the customer has not been permanently denied withdrawals. The review is still ongoing, and no final decision has been made at this stage.

We understand the customer’s concerns regarding the duration of the process. However, compliance checks of this nature may take additional time depending on the complexity of the activity under review.

This is a standard practice across both online and land-based gaming operators.

We remain committed to fair play, transparency, and regulatory compliance, and we will provide an update to the customer once the review has been completed.

Kind regards,

BetfourU

Dear BetFourU Casino,

Thank you for your response and continued cooperation.

We understand that the account is currently under review in accordance with your compliance procedures and regulatory obligations.

At this stage, we would like to kindly ask you to confirm whether there is any additional information or documentation required from the player in order to proceed with the review. If so, please specify what is needed so the player can cooperate accordingly.

If no further action is required from the player’s side, we would kindly ask you to complete the review as soon as possible and provide the player with an update regarding the outcome.

We look forward to your response.

Just a quick update ,i still haven't recived my winnings , and i am waiting since 30th of April , so soon it will be 1 month.

Just a qucik update i won more money here playing roulete.

My balans is 1690 dollars right now

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

There is no more response and answering from casino via Emails.

Dear Shamejs25,

I hope this message finds you well.

Unfortunately, there have been some technical issues preventing the casino from responding to the complaint. Due to this situation, we will extend the timer by an additional seven days to allow the casino sufficient time to provide their response.

We appreciate your patience and understanding and hope to receive an update from the casino soon.

Dear Casino Guru Team,

Dear Customer,

We would like to clearly state that the operator is fully within its rights to investigate any activity that may appear suspicious. At this stage, we do not believe it is necessary to provide detailed explanations regarding the specific types of potential manipulation or irregular activity that may be reviewed during such investigations.

We also want to clarify that we are not making any final accusation against the customer at this point. The purpose of the investigation is simply to ensure that all relevant activity has been properly reviewed.

That being said, the investigation is now in its final stage. Once it is completed, we intend to proceed with the payment of the customer’s funds.

Therefore, we kindly ask for your patience and understanding. At this point, no additional communication is required from the customer, as the case is already being handled on our side.

Kind regards,

BetFourU

Dear BetFourU Casino Team,

Thank you for your update on the situation.

We acknowledge your clarification that the investigation is currently in its final stage and that the customer does not need to take any further action at this point.

Kindly inform us once the review has been fully finalised and a decision has been implemented, particularly regarding the processing of the player’s remaining funds.

We appreciate your assistance and look forward to your confirmation.

Dear Team,

Thank you for your follow-up.

We confirm that the review is in its final stage, and no further action is required from the customer at this point.

The processing of the player’s remaining funds will be completed shortly, and the customer will be paid soon.

Thank you for your patience and understanding.

Kind regards,

BetFourU Casino Team

Dear BetFourU Casino,

Thank you for the update.

We appreciate the information provided and are pleased to hear that the review is in its final stage.

Could you please notify us once the player's remaining funds have been successfully paid so that we may update the complaint accordingly?

I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

Please be informed that the investigation has been completed, and there are no further concerns regarding the customer’s account.

The customer is free to submit a request whenever he wishes.

Kind regards,

BetFourU

Dear Shamejs25,

Thank you for your patience.

According to the casino, the review of your account has now been completed and there are no further restrictions preventing you from withdrawing your funds.

Could you please submit a withdrawal request and let us know once you have done so? Please also keep us informed about whether the withdrawal is processed successfully or if you encounter any further issues.

I look forward to your response.

Dear Shamejs25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru