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My USDT Deposit via BEP20 Not Credited Yet

Hello

I would like to file a complaint against BetGoat Casino regarding a USDT (BEP20) deposit that has not been credited to my account.

On November 4, 2025, I deposited 197.99 USDT (BEP20) from my Binance account.

The transaction was successfully completed on Binance, but the funds have not appeared in my BetGoat account.

Here are the transaction details:

- Network: BEP20 (Binance Smart Chain)

- Amount: 197.99 USDT

- Date: November 4, 2025 – 16:53 (UTC)

- TxID: 0x3c61af175569195e17ad6ff1692bc124e0a1d249e7c8ec96aa866dc76747a5

- Deposit Address: 0x97623998bfAd4d01B263dA47228e4a3235f2d67

Please note that I have made deposits before using the same address and network, and USDT deposits via BEP20 normally arrive instantly.

However, this time the deposit has been delayed for an unusually long time without any explanation.

I contacted BetGoat support but have not received any clear response or the funds yet.

I kindly ask AskGamblers to assist in contacting the casino and resolving this issue as soon as possible, as I urgently need the deposited amount.

I can provide Binance screenshots confirming the completed transaction if required.

Thank you for your help and attention.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your deposit history, showing all the deposits you made into this casino?
• Have you tried contacting the payment provider to check if the transaction was sent to the casino?
• Have you contacted the casino customer support via email to ask about the status of your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jeseph22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika