BetHall Casino - La cuenta del jugador permanece desbloqueada a pesar de la solicitud de cierre.

Hello casino guru,

This matter should already be under discussion, but I haven't received a response from Bethall, so I'm hoping this will help progress the situation.

I have blocked all sister casinos of Bethall and requested through an email for access blocks to each casino owned by the company.

Hi! I kindly ask you to block my access to your site because of my gambling problem. If I have an account on your site, please close it permanently and stop all marketing. If I haven’t registered yet, please make your best effort to prevent me from doing so. I hope this ban also applies to any of your "sister casinos" and possible future casinos.

Here are my personal details:

Name:

Address:

Email:

Date of birth:

Please confirm when you have received this message. Thank you!"

I removed my personal details from the message, but I have all the emails saved. Due to my gambling addiction, I have sent this email multiple times, the last time being at the beginning of December 2024. My playing at Bethall happened during December after my request. I kindly request a refund of my deposits based on my gambling addiction and my requests to block my access.

https://www.ylikerroin.com/operaattori/novaforge-ltd/

The link above lists the sister casinos of the company where I should be blocked, as I have requested.

Thank you in advance for your help, casino guru, and I hope we can resolve this issue and get in touch with the team at Bethall.

Moikka casino guru.

Kyseinen asia pitäisi olla käsittelyssä mutta en ole saanut bethallilta vastausta joten toivon tämän auttavan asian etenemisessä.

Olen estänyt bethallin kaikki sisarkasinot ja pyytänyt tälläisellä sähköpostilla estot joka kyseisen yhtiön kasinoon.

Hi! I kindly ask you to block my access to your site because of my gambling problem. If I have an account on your site, please close it permanently and stop all marketing. If I haven’t registered yet, please make your best effort to prevent me doing so. I hope this ban also applies to any of your "sister casinos" and possible future casinos.

Here are my personal details:

Name:

Address:

Email:

Date of birth:

Please confirm when you have received this message. Thank you!"

Poistin viestistä henkilökohtaiset tietoni mutta minulla on kaikki viestit sähköpostissa tallessa.

Olen peliriippuvuuteni takia laittanut monta kertaa kyseisen sähköpostin ja viimeisin kerta oli joulukuun alussa 2024. Pelaamiseni bethallilta on tapahtunut joulukuun aikana pyyntöni jälkeen. Pyytäisin saada talletukseni takaisin vedoten peliriippuvuuteeni ja pyyntöihini estää pääsyni pelaamaan.

https://www.ylikerroin.com/operaattori/novaforge-ltd/

Linkissä vielä kyseisen firman sisarkasinoita listattuna joihin olen melkein kaikkiin estoilla tai ainakin pitäisi olla kun olen niin pyytänyt.

Kiitos avusta valmiiksi casino guru ja toivottavasti saamme asian ratkaistua ja yhteyden bethallin väkeen.

Dear Mntdw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BetHall Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from BetHall Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

I have requested the bans but it was only a few days ago when I was told about it in the chat because of my gambling addiction that I delayed saying it. But I have previously requested a ban for all sister casinos yes

Olen pyytänyt estot mutta vasta hetki muutamia päiviä sitten kun sain kerrottua chatissä asiasta peliriippuvuuteni takia pitkitin asiasta sanomista. Mutta olen pyytänyt aiemmin eston kaikille sisarkasinoille kyllä

Dear Mntdw,

As mentioned above, you have to request it directly in the casino, not the sister sites.

Please forward the self-exclusion request (which you sent to BetHall directly) to nikolas.b@casino.guru.

Additionally, can you clarify whether your account is not closed or not?

Looking forward to hearing from you.

Regards,

Nick

Thank you for contacting us.

First and foremost, we would like to inform you that we operate in accordance with the requirements of the license and comply with all the conditions set by the regulator.

In addition, we would like to draw your attention to the following points of the Terms and Conditions that you accepted when creating your account with our website:

2.2 The Casino makes no representations or warranties of any kind regarding the legality of your use of the website, in particular in the event that gambling is prohibited, regulated or unregulated in your jurisdiction. It is your sole responsibility to always be aware of your country's laws regarding online gambling and use of the website. Before attempting to open an account on the website and thereafter each time before using the website, you must check whether online gambling is legal in your particular jurisdiction. By using this website, you warrant that you are legally permitted to gamble online. If at any time online gambling is deemed illegal or otherwise restricted in your jurisdiction, you must immediately close your account on the website and stop using its services.

6.6.2 No refund can be completed once the given deposit (including the bonus) has been gambled through the service provider.

We hope that this clears up the matter for you.

Kind regards,

Customer Service

He vastasivat näin ja tilini on suljettu kyllä pyynnöstäni.

Dear Mntdw,

Please forward the previously requested information to nikolas.b@casino.guru.

Regards,

Nick

I can't fight for a few hundred euros so I want to close the complaint and I definitely ask everyone not to play at that casino and its sister casinos.

En jaksa taistella muutaman sadan euron takia joten haluan sulkea valituksen ja ehdottomasti pyydän kaikkia olla pelaamatta kyseisellä kasinolla ja tämän kasinon sisarkasinoille.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.