Betiex Casino - El retiro del jugador se ha retrasado.

I won on this Casino and did my verification. I have tried to talk to them on Chat and on Email for 5 days. No one is responding to anything, website is not working. I want to get my funds out and get a reply.

Dear perarneh4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino's website, and it seems to be working for me.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are there any error messages displayed when you try to access the website? Can you post a screenshot here?
• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

1. Yes, the website is not working and customer support is always offline (see attachments)
2. No, This is my first one and I verified the account
3. With an active bonus (welcome bonus)

No one is responding to emails and chats and I think they are bankrupt. Check please and I lost my money

Hello, No one is responding , no one is doing anything. This Casino doesn't work and took my money and won't pay

Thank you very much, perarneh4, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear perarneh4,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Betiex Casino representative to join this conversation and participate in resolving this complaint.

Dear Betiex Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Offshore Finance Authority (There is a complaints form directly below the license on the validator page) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru