Betista Casino - El retiro del jugador se retrasa debido a problemas de verificación.

Hello.

I've had an account with Betista for a few weeks now. I only place sports bets.

I have made several deposits.

Revolut account, credit card and Paysafecard.

I have now accumulated some credit, which I would like to withdraw.

I was asked to submit documents for verification.

I have submitted my ID, postal documents, selfies, bank statements, etc. multiple times. I keep getting put off.

This is unacceptable and I am extremely annoyed about it.

Regards, Uwe P***

Hallo.

Ich habe seit einigen Wochen ein Konto bei Betista. Spiele ausschließlich Sportwetten.

Habe mehrmals eingezahlt.

Revolut Konto, Kreditkarte und Paysafecard.

Nun babe ich ein Guthaben erspielt. Was ich auszahlen möchte.

Zur Verifizierung sollte ich Dokumente einreichen.

Ich habe mehrmals Ausweis, Postdokumente, Selfies, Kontoauszug usw eingereicht. Ich werde immer weiter vertröstet.

Kann gar nicht sein und bin maßlos verärgert darüber.

LG Uwe P***

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bono1706,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• When did you send the most recent document?
• Has the casino indicated any issues with approving any specific documents?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Hello.

According to the chat, the verification is complete.

The payment was refunded to the account with a note stating that this bank/IBAN is currently unavailable.

Deposits can be made without any problems.

It looks to me like they're using people to buy time.

New reasons are constantly being found to prevent payouts.

I've never experienced anything like this before.

Guys, if you want to throw your money away, then deposit at Betista. You'll basically be playing for nothing, like play money.

The money is gone.

I will not stand for it. That's for sure.

Hallo.

Die Verifizierung ist laut Chat abgeschlossen.

Die Auszahlung wurde wieder auf das Konto zurück gebucht. Mit dem Hinweis, dass diese Bank/IBAN momentan nicht geht.

Einzahlungen kann aber wunderbar tätigen

Es sieht für mich so aus, dass sie die Leute benutzen um Zeit zu schinden.

Immer kommen neue Gründe die Auszahlungen zu verhindern.

Hab ich so noch nie erlebt.

Leute, wenn ihr Geld wegwerfen möchtet, dann zahlt bei Betista ein. Ihr spielt dann quasi für die goldene Ananas, wie Spielgeld.

Das Geld ist weg.

Ich werde es mir nicht bieten lassen. Das steht fest.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bono1706,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina