Betmaster Casino - El jugador duda de las promociones de bonificación del Casino.

On more than one occasion, I have received promotions from the casino regarding deposit bonuses, but when I click on the link and make a deposit, the promotion changes. Today I received an email offering me a 200% bonus, and after making the deposit only 100% was credited. I reached out via live chat and was told I did not have this promotion in my account. Moreover, the requirements jumped from 25X the bonus value to 50X. This is deceptive advertising, be careful not to fall into the same trap. What surprises me is that this is an established casino, with years of service.

These things can't happen, because just like the casino wants to have fun and ensure profit in the end, we also devise a game strategy that's frustrated as soon as you deposit. Such shenanigans are unacceptable!

Por mais de uma vez, recebo promoções no cassino sobre bonus com depósito, mas quando acesso o link e faço o depósito, a promoção muda. Hoje recebi um email onde me foi oferecido um bônus de 200%, e após fazer o depósito só foi creditado 100%. Entrei em contato no chat ao vivo e foi-me dito que eu não tinha essa promoção em minha conta. E mais, os requisitos eram de 25X o valor do bonus, e agora é de 50X. Isso é propaganda enganosa, fiquem atentos para não caírem na mesma armadilha. O que me surpreende é que é um cassino estabelecido, com anos de serviço.

Essas coisas não podem acontecer, pois assim como o cassino, queremos nos divertir e garantir ter lucro no final, e sendo assim, você traça uma estratégia de jogo que é frustrada assim que você deposita. Sacanagem isso!

Dear falusantos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you kindly inform us whether there are any bonuses currently displayed in your account and available for activation, or if promotional offers are exclusively received via email? Have you commenced wagering on a bonus, even if it was a different one, or are your funds still untouched in your casino account? Is there an option for you to cancel an undesired bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Petronela, bonuses are exclusive via email. I've received others and they were successful, but this one didn't go the right way. These email bonuses are often from third-party agencies, but in any case, they use the casino's brand for advertising, so they have their consent. The value is irrelevant, what is actually frustrating is the feeling of being deceived, this destroys the fun and the desire to even play. The funds remained intact, but I ended up playing and out of frustration, I ended up losing. They give you the option to cancel, but up until then I've suffered from misleading advertising. I'm also not looking for compensation, just for this to be corrected, as I don't see the need for this brand to practice this type of situation.

Petronela, os bônus são exclusivos por e-mail. Já recebi outros e foram bem sucedidos, mas esse não rolou da maneira certa. Esses bônus por e-mail são muitas vezes de agências terceirizadas, mas de qualquer forma, utilizam a marca do cassino para a divulgação, então possuem o consentimento deles. O valor é irrelevante, o que frustra na verdade é a sensação de ser enganado, isso destrói a diversão e a vontade até de jogar. Os fundos permaneceram intactos, mas eu acabei jogando e com a frustração, acabei perdendo. Eles dão a opção de cancelar, mas até aí já sofri pela propagando enganosa. Também não estou a procura de ressarcimento, apenas que corrijam isso, pois não vejo necessidade dessa marca praticar esse tipo de situação.

I acknowledge that the situation is far from ideal, where you were initially promised one bonus but, upon depositing, discovered a less enticing promotional offer. Unfortunately, considering that you have already utilized your deposited funds, regrettably, there is little we can do to reinstate the originally promised bonus.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.