Betmaster Casino - El retiro del jugador se ha retrasado.

Hi casino guru I've been trying to make a withdrawal for days and they keep asking for papers, a Skrill bank statement and then they keep asking for something else even though I'm authenticated I'm really pissed off with them please help me

Γεια σου καζινο γκουρου προσπαθω να κανω αναληψη εδω και μερες και συνεχεια ζητανε χαρτια κατασταση λογαριασμου skrill τραπεζα και συνεχεια ζητανε κατι αλλο ενω ειμαι ταυτοποιημενος πραγματικα εχω εξοργιστει μαζι τους παρακαλω βοηθα με

Dear alexisrosos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your account is accessible to you? Could you please share a screenshot of the verification status of your account if this information is available?
• Could you please advise which documents the casino is asking for and which documents you have already provided?
• Since when are you attempting to withdraw your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alexisrosos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru