Betmaster Casino - La retirada del jugador se ha retrasado sin explicación.

Betmasterlive is trying to scam me and leave with a sad experience.

I started using betmasterlive few months ago and everything was going smoothly until 3 days ago when I played a withdrawal of 26$. Normally their withdrawal is always instant but when I initiated my last withdrawal I waited for one day without receiving the payout. I contacted their support they told me that my withdrawal has being processed. Few hours when I logged in to my account I noticed that they have cancelled the withdrawal and amount returned to my betting account. I initiated another withdrawal is over 24 hours now and I have not received my pay out.

I sensed that they are out for something funny. Please help me to recover my fund . Tanks

Dear Onyeze2030,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

The truth is that they have not invite me for verification.

But their withdrawal never exceed a day without a paid out before

My withdrawal was cancelled again for second time.

Thank you for the update.

Just to clarify a few points so we can better understand your situation:

• Am I correct in understanding that this is not your first withdrawal from this casino?
• Did you select the same payment method for this withdrawal as you did previously?
• Have you contacted the casino’s customer support to find out why your withdrawal request was repeatedly canceled?
• Are there any active bonuses or ongoing wagering requirements in your account that might be affecting your ability to withdraw?

Thank you in advance for your response. We’ll do our best to help you resolve this as soon as possible.

1. It is not my first withdrawal.

2. I do select the same payment method.

3. I contacted but they are nothing giving me any reason for continuous rejection of my withdrawal request until yesterday they invited me for kyc which I did successfully. And I confirmed from them that my account is now verified. But they still rejected my withdrawal again upon completion of my verification.

4 . No bonus. I have wagered all my deposit

• Have you received any message or notification from the casino after your withdrawal request was canceled again?
• Could you please send me a screenshot of your transaction history showing the withdrawal attempts you’ve made?
• Also, have you tried selecting a different payment method for submitting your withdrawal request?

Thank you in advance for your cooperation.

1. No I didn't receive any. But I chatted the contacted d live chat to know reason for rejection of my withdrawal after successful verification.
2. Yes I tried different payments method but was rejected too

Thank you very much, Onyeze2030, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Onyeze2030,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betmaster Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

The issue has been resolved. They have paid me today

Dear Onyeze2030,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru