BetMGM Casino UK - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

I opened a account with BETMGM and I deposited £200 i won and withdrew £100 and a £25 and a £1200

The £100 & the £25 was received in my bank shortly after.

I contacted live support and they requested documents from me. Proof of card, banking statement and my Id [ driving licence ]

To which I provided all of them, it said team will be checking and could take up to a few hours. To my horror! I was then blocked out my account and my £1200 forfeited for terms I had apparently breached!! It was a excuse to not pay out. They wont outline what term I breached or give me a clear explanation!

I would like my £1200 winnings and never have to use that site again!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetMGM Casino UK.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you, or justification for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Scammed218r8382,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru