BetNFlix Casino - El jugador no puede retirar su saldo.

I play with bonus money, which is not true...this seems to be my bonusbet from the same casino supplier, where 800e is also stuck...I'll come back to that later.

Minä mukamas pelaan bonus rahalla mikä ei pidä paikkansa...tämä taitaa olla saman casino toimittajan mun bonusbet missä on myös jumissa 800e ...palaan siihenkin vielä myöhemmin.et näin.

Hello Mikko78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

it was something. the account hasn't been confirmed yet. I sent a few documents today, 8/5, I haven't heard anything from the Casino, at least not yet. I tried live chat. to talk. they didn't even want to try to translate the Finnish language... it's just as difficult as with bonusbet...

tos olis jotain.tiliä ei vielä vahvistettu.laitoin menemään muutaman dokumentin tänään 8.5 eipä casinosta oo kuulunu mitään ainakaan vielä.yritin live chattinkaa.puhua.eivät halunneet edes yrittää suomen kieltä kääntää...yhtä vaikkeeksi menee kuin bonusbetin kanssa...

The matter was resolved. I got the money out. But it was difficult.

Asia ratkesi.sain rahat pois.mutta vaikeeta oli.

Thank you Mikko78 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick