Betoro Casino - El jugador sufre retrasos al intentar recoger las cartas.

I have spent the last 2 months depositing and playing the odds plus casino to try to collect cards in what is called the Lucky Spins card collection.

I have purchased/opened the first 9 cards without any problems, but now that I have collected the last 300 coins and want to buy the 10th card, it just sits there loading, I have tried all their advice, about trying a different browser, deleting Cache and Cookies, but nothing works.

I have also been contacting their customer service for 6 days now, and have written to 6 different employees who say they have sent my problem to their technical support who are looking into the matter. But I have not heard anything from them via email.

I feel like they are running some kind of scam, and it's really bad style that they can't solve a simple problem when there has clearly been no problem with the 9 other cards, plus they just keep on complaining and saying that they have moved on, but I don't believe them one bit.

Could I get some kind of help to solve this problem?

Yours sincerely [Redacted]

Jeg har de sidste 2 måneders tid indbetalt og oddset plus spillet casino for at prøve at samle kort i det der hedder lykke spins kort kollektion.

Jeg har fået købt/åbnet de 9 første kort uden problemer, men nu hvor jeg har samlet de sidste 300 mønter ind og vil købe det 10ende kort, så står den bare og loader, jeg har forsøgt med alle deres råd, omkring at prøve en anden browser, at slette Cache og Cookies, men intet virker.

Jeg har også haft fat i deres kundeservice i 6 dage nu, og skrevet med 6 forskellige medarbejdere som siger at de har sendt mit problem til deres tekniske supporter som kigger på sagen. Men jeg hører intet fra dem via email.

Jeg føler de har gang i en eller anden form for svindel, og det er virkelig dårlig stil at de ikke kan løse et simpel problem når der tydeligt ikke har været noget problem med de 9 andre kort, plus at de bare bliver ved og ved med at beklage og sige at de har rykket på sagen, men jeg tror ikke og en skid på dem.

Kunne jeg få en eller anden form for hjælp til at få løst dette problem.

Mvh [Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide clarification on how the unlocking of the cards works? Is this process part of a promotion offered by the casino? Additionally, I would appreciate it if you could explain whether any real money deposits were required on your part.

I look forward to your response.

Best regards,

Attila