Bets Bunny Casino - Las ganancias del jugador fueron confiscadas.

DAS SIND BETRÜGER PASST AUF!!!

ich habe kein bonusgeld oder freispiele genutzt und mir wird das Geld weg genommen und nicht ausgezahlt weil ich angeblich vpn benutzt habe was ich nicht gemacht habe.

Dear Verifizieren

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €480.28 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your last deposit (€20.00) remains in your account.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

Dear colinpfaff57, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Bets Bunny Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Have you ever accessed the casino website using any VPN or proxy services?
• Could you please advise if you have passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good day

1st : No, only I played

Secondly: No, I did not use a VPN

3rd : yes I have been fully verified

Guten Tag

1tens : Nein nur ich habe gespielt

2tens : Nein ich habe kein VPN benutzt

3tens : ja ich wurde vollständig verifiziert

Thank you very much for your reply!

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here.

Thank you in advance.

Dear colinpfaff57,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru