Betting on a win Casino - El depósito del jugador está retrasado.

Yesterday I deposited €25 at the casino, the money was deducted from my bank account but not credited to the casino account. I sent 3 emails and received no response. The casino does not have live chat.

Χθες έκανα κατάθεση 25€ στο καζίνο τα χρήματα αφαιρέθηκαν από τον τραπεζικό μου λογαριασμό όμως δεν πιστώθηκαν στο λογαριασμό του καζίνο. Έστειλα 3 φορές email δεν έλαβα καμία απάντηση. Δεν διαθέτει live chat το καζίνο

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Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Kouratzina,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I will contact my provider now and let you know.

Θα επικοινωνήσω με τον πάροχο μου τώρα και θα σας ενημερώσω

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kouratzina,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika