Betwarts Casino - Los retiros de los jugadores se retrasan.

Dear team,

I have two pending withdrawals, each of 500 euros, from betwarts.com. One is from November 16, 2025, and the other from November 17, 2025 (please see the attached photos). Both have been delayed, and I have been continuously lied to, being told that the withdrawal will be processed soon. I have submitted all the documents they requested, yet the issue remains unresolved to this day. I kindly ask for your assistance in this matter. Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

I submitted all the requested documents on November 28th, but after 12 days from the withdrawal request, I was asked to complete the KYC process. I completed the process online on the same day, and my identity was confirmed, but the address verification is still pending.

Although the website mentions that I should receive a response regarding the address confirmation within 24 hours, it has been over 5 days, and the status has not changed. Additionally, on December 1st, I sent two documents for address verification, but I have not yet received any response.

The earnings were accumulated without any bonuses. I made a deposit of 100 euros with which I accumulated the earnings.

I tried to contact them again because it doesn't seem normal for it to take this long to verify an address. Unfortunately, I keep receiving the same responses: sometimes it takes longer. How long exactly? Unfortunately, the site does not respect its players at all.

Thank you for keeping me updated. Can you please specify which documents you sent to the casino as your proof of address?

Could you kindly forward these documents to me at veronika.f@casino.guru?

Dear dfpcall98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru