Betway Casino ES - La cuenta del jugador ha sido bloqueada.

My account is closed for no reason. If you lose your money you are welcome but if you start earning and withdraw profits they close your account, they are not interested in you as a client. Totally abusive on his part and the players are without rights, it is an injustice!

Me cierran la cuenta sin motivo . Si pierdes tu dinero eres bienvenido pero si empiezas a ganar y retirar ganancias te cierran la cuenta , no les interesas como cliente . Totalmente abusivo por su parte y los jugadores estamos sin derechos, es una injusticia!

Dear Bahia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hello, they do not withhold funds from me because they give me 10 days to be able to withdraw.

Hola, no me retienen fondos porque me dan 10 días para poder retirar .

If no funds are being held by the casino, I'm afraid we won't be able to help you to reopen your account as casinos, in general, have the right to discontinue their cooperation with players for any reason. I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.