BETWINNER Casino - Cuenta del jugador pendiente de respuesta de verificación.

Good afternoon,

I am having a problem with betwinner, I already made many deposits and withdrawals through the page, but when I wanted to make the last one, he asked me to request documents, I sent them my photo of the identity document + screenshots of astropay deposits + selfie with ID and email from security. All this was accepted but I got the following message, "Your data is under verification now. Wait for the answer, please" and they didn't give me an answer, I don't know if I should worry or what. I always made withdrawals and deposits for crypto and three times for astropay, but this was verified correctly

Kind regards

Buenas tardes,

estoy teniendo un problema con betwinner, ya hice muchos depositos y retiros por la pagina, pero cuando quise hacer el ultimo me pidio solicitud de documentos, les envie mi foto del documento de identidad + capturas de depositos de astropay + selfie con dni y mail de seguridad. Todo esto fue aceptado pero me llego el siguiente mensaje , "Your data is under verification now. Wait for the answer, please" y no me dieron una respuesta, no se si preocuparme o que. Siempre hice retiros y depositos por crypto y tres veces por astropay, pero esto fue verificado de manera correcta

Saludos cordiales

Hello bautzin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETWINNER Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? All the documents have been approved and did you receive any confirmation of it? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

fixed, they verified my account

Dear bautzin,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru