Betzino Casino - El retiro del jugador se retrasa.

Since October 29, 2025, it has now been more than 20 days, and I still haven’t received my 950 euros. The casino account is completely empty, and there’s no money in my bank account either. To be clear, I contacted my bank, and they confirmed that no transfer has been received at all. In other words, my funds are completely stuck somewhere in between, and there has been no resolution after all this time. I urgently request a quick resolution and the return of my money as soon as possible.I contacted the support team repeatedly, but there was no solution.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. Have you successfully withdrawn your money from this casino before?

Yes, I’ve successfully made withdrawals more than 10 or 15 times in the past.

2. Did you pass full identity verification (KYC) or submit identity documents?

Yes, my account was fully verified right from the start. When I made my first withdrawal, they completed a full account verification.

3. What types of games did you play to earn the winnings you were trying to withdraw?

I was mainly playing live casino games, specifically roulette.

4. Did you accumulate your winnings with or without a bonus?

No, I didn’t use any bonuses. All my winnings were earned without any promotional offers

Which payment method did you select for your withdrawal request of €950? Have you used this payment method successfully in the past?

Could you please forward me the bank statement or wallet statement starting from October 29 up to today, so that we can check if you received the transaction? My email address is veronika.f@casino.guru. Thank you for your cooperation.

As for the withdrawal method I chose for the 950 euros, it’s the same method I always use, which is a bank transfer. This is the only option available on my account, and I have successfully used this method before with the same bank account. I’ll also attach my bank statement to your email so that you can review everything accurately

Dear Roger1981

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Roger1981,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betzino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Roger1981,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana