Bgogold Casino - La solicitud de retiro del jugador ha sido rechazada.

I tried to redeem on gogo gold and after 2 days said it was rejected due to fraud even though I am verified and everything. So there is no possible reason why it should've been rejected. And I cannot get ahold of a live person.

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Dear Slane3,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the KYC verification at Bgogold Casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I focus mainly on slots. I won with the sign up bonus I didn't deposit any money. But I played through what I needed to, to be able to cash out. And I was/am completely and successfully verified.

Dear Slane3,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Slane3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is all AI responses.

Thank you for your response. Could you please share the message in which the casino informed you that the winnings were cancelled due to fraud as well?

Dear Slane3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru