BigClash Casino - La retirada del jugador se ha retrasado.

Good evening, I would like to report a complaint regarding the Big Clash casino as I deposited some money into my account (30 euro deposit that day when I won a large sum of money of 100 euros...) the following days I withdrew another 100 and had 3 withdrawals, one of 100, another of 30 and another of 20... trying to communicate with them I had not received any response as if you close the site tab your conversation is lost... the withdrawals were very slow with the result that I had to cancel the withdrawal of the first amounts, namely 30 and then 20... and I have been waiting here since the 26th of the month to receive my 100 euros... what can I do? I'm thinking about playing them since it's been a long time....

Καλησπέρα σας , θα ήθελα να αναφέρω ενα παράπονο ως προς το καζίνο της big clash καθως εβαλα καποια χρηματα στον λογαριασμο μου(30 ευρω καταθεση εκεινη την μερα που κερδισα ενα μεγαλο χρηματικο ποσο των 100 ευρω...) τις επομενες μερες ξανα εβγαλα αλλα 100 και ειχα 3 αναληψεις μια των 100 μια αλλη των 30 και μια αλλη των 20 ... προσπαθωντας να επικοινωνησω μαζι τους δεν ειχα λαβει καποια απαντηση καθως αν κλεισεις την καρτελα του σαιτ σου χανεται η συνομιλια ... οι αναληψεις αργουσαν πολυ με αποτελεσμα να κανω ακυρωση αναληψης τα πρωτα ποσα δηλαδη των 30 και μετα των 20 ... και περιμενω εδω απο τις 26 του μηνος να παρω τα 100 μου ευρω... τι μπορω να κανω καθως σκεφτομαι να τα παιξω αφου αργει πολυ....

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear martioy25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you. To better understand your current situation, could you please confirm the following details?

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Have you ever made successful withdrawals in the past? This is my first time at this casino so no I have never had any successful withdrawals...

Can you confirm that you have passed the KYC verification? It does not ask me for any KYC verification, meaning that even friends who play at this casino have never been asked for verification, as the withdrawal procedures are carried out normally without restrictions, so I do not need to provide verification information...

Have you collected your winnings with or without an active bonus? My bets were without bonuses, just a simple deposit.

Έχετε κάνει ποτέ επιτυχημένες αναλήψεις στο παρελθόν; Ειναι η πρωτη μου φορα σε αυτο το καζινο οποτε οχι δεν ειχα ποτε καποια επιτυχημενη αναλυψη ...

Μπορείτε να επιβεβαιώσετε ότι έχετε περάσει την επαλήθευση KYC; δεν μου ζηταει καποια επαληθευση KYC δηλαδη και φιλους που παιζουν σε αυτο το καζινο ποτε δεν τους εχει ζητησει επαληθευση καθως οι διαδικασιες των αναληψεων γινονται κανονικα χωρις περιορισμους αρα δεν χρειαζεται να δωσω στοιχεια επαληθευσης...

Έχετε συγκεντρώσει τα κέρδη σας με ή χωρίς ενεργό μπόνους; τα στοιχηματα μου ηταν χωρις μπονους, απλη καταθεση.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear martioy25,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila