BigClash Casino - La retirada del jugador se ha retrasado.

Dear Casino Guru Complaints Team,

I am filing a formal complaint against BigClash Casino (Nova Forge Ltd) to resolve a 1.5-month nightmare of calculated financial manipulation and systemic payment blockages. My account is fully verified, completely un-restricted, and has absolutely no legal or identification obstacles. Despite this, the operator has continuously violated their official terms of 1-3 business days processing time.

Through an exhausting struggle and extreme daily pressure, the casino was forced to pay out roughly 50% of my original winnings, but every single transaction required sequential public escalation. When my complaint was first published, the casino was forced to immediately approve 3 pending withdrawals on a Saturday—completely exposing their own public pretext and excuse in the comment threads that their finance department is closed during weekends. Conversely, during active business days, they have historically stalled my requests for over 10 consecutive business days without processing a single cent.

After those initial payments, they froze my funds again for 15 days, completely ignoring my public follow-ups, which ultimately forced the AskGamblers Complaint Team to close my dispute yesterday as "UNRESOLVED" with severe ranking penalties against the operator, due to 3 consecutive public comments remaining entirely unanswered by the casino.

On Tuesday, under heavy parallel pressure from my official complaint to the Anjouan Gaming Authority, the casino briefly unlocked my account, but they immediately executed a technical fraud. Out of 3 pending historic requests from July 20th, they approved only 2. They intentionally shifted the 3rd request (ID: 1044954004)—which is now delayed for 18 days—into my history tab under a permanent, unpaid "Processing" state to falsify their records and make it look completed.

Today marks 4 additional business days of complete stagnation. This unpaid "ghost" transaction triggers a hard system block on my profile backend, stating: "You have reached the maximum limit of pending withdrawal requests," strictly preventing me from submitting my new requests and keeping my entire remaining 7,700.04€ balance completely trapped. This is happening despite the casino publicly committing on the dispute forum that they are working to eliminate processing delays.

I have already submitted my full verified file and complete history to the Anjouan Gaming Licensing Authority. I strictly demand that Casino Guru initiates an immediate high-priority investigation, slashes their global Safety Index, and forces Nova Forge Ltd to put an end to this mental torture by immediately executing a direct, manual bank wire payout of my entire remaining 7,700.04€ balance once and for all.

Sincerely,

Nikolaos ****

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Dear nikolaoszeivekis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• How much have you successfully withdrawn since you won 1 and a half months ago?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino or any public justification for the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your response. Here are the precise, factual answers to your 4 questions, incorporating the exact timeline and data of this 1.5-month calculated nightmare:

1. My original total winnings were exactly 14,100.00€. At the beginning, the casino stalled for over 10 consecutive business days without approving a single cent. Right after my first complaint was published, they suddenly approved 3 withdrawals on a Saturday—completely exposing their own public pretext that their finance department is closed during weekends. Following that, they maintained a somewhat normal flow for three weeks, paying out an additional 3,000.00€. In total, after monumental daily pressure, they have paid roughly 45% of my winnings (5,400.00€ total), but they have now completely frozen the remaining balance.

2. Yes, I 100% confirm that my profile is fully verified and approved (KYC completed). I am also attaching a direct screenshot from my casino profile panel showing my official "Verified" status. There are absolutely zero legal or identification obstacles on my account.

3. No, I accumulated my winnings strictly using my own real money deposits. There was absolutely no active bonus involved.

4. The complete history of their continuous failure to process payments is publicly documented. You can review their full public condemnation and the official "UNRESOLVED" penalty issued against them last Thursday on AskGamblers via this direct link: https://askgamblers.com

Following my parallel formal complaint to the Anjouan Gaming Authority and the AskGamblers closure, the casino was forced into a panic move after 17 days of complete stagnation. They manually rejected and cancelled my delayed withdrawal request from July 20th to clear their technical loophole.

As an urgent update for today: my total remaining balance inside the casino is exactly 7,700.04€. Right now, my active wallet balance shows 6,200.04€, because my cashier is hard-blocked at the absolute maximum limit with three (3) active pending withdrawal requests of 500.00€ each (1,500.00€ total). These three requests have been completely frozen and delayed for an entire week, since last Tuesday. No approvals or payments have been made today.

Throughout this nightmare, the casino's only public responses have been empty promises that they are "working to eliminate delays and ensure it doesn't happen again," yet they have never once respected their own rule of 1-3 business days processing on a regular business day. They are intentionally stalling with a malicious motive to force me into a psychological trap to cancel my requests and gamble my winnings away.

I possess a complete archive of evidence for every single interaction, ready to be provided. I strictly demand that Casino Guru takes full control of this case, ignores their endless excuses, and enforces a strict and binding timeline on Nova Forge Ltd to compel them to immediately execute a full manual bank wire payout of my entire remaining 7,700.04€ balance within this week.

Sincerely,

Nikolaos ****

Dear nikolaoszeivekis,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear nikolaoszeivekis,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BigClash Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear nikolaoszeivekis,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

BigClash Casino Team

Dear Casino Guru Team,

I am writing to provide a critical public update regarding my complaint, as BigClash Casino is deliberately exploiting this timeline to practice systematic deception across platforms.

Yesterday, under the heavy pressure of my ongoing escalations, the casino posted a formal public apology on AskGamblers, officially promising immediate coordination with their payment department to clear my funds. However, more than 30 hours have passed since that public statement, and absolutely nothing has changed.

As of tonight, Wednesday, September 2nd, my oldest withdrawal request submitted on August 20th has officially reached a shocking 9 working days of delay! This is a direct, unprovoked violation of their official 1-3 working days processing terms.

We have been trapped in this exhausting, repetitive loop of empty promises and intentional withholding for nearly 2.5 months now. The casino's support teams are misleading mediation platforms with generic excuses while holding my final winnings hostage. My account profile remains frozen:

- Remaining active withdrawable balance: €1,704.04

- Active withdrawals stuck in the queue: 3 requests (€1,500 total)

I am uploading the fresh screenshots of my account profile and their recent empty promises as absolute proof of their systematic fraud. I request the Casino Guru team to reject the casino's delaying tactics, keep this case open, and hold Nova Forge Ltd fully accountable as their public countdown ticks away.

Best regards,

Nikolaos Zeivekis

Dear nikolaoszeivekis,

We are writing to sincerely apologize for the delay you experienced with your withdrawal requests. We understand that timely payouts are critical, and we deeply regret any frustration or inconvenience this delay may have caused.

We are pleased to confirm that your previously pending withdrawal of 1000 EUR has been successfully processed and paid. The funds should now be available in your account or arriving shortly, depending on your payment provider's processing times.

Regarding your new withdrawal requests, we have placed your account on priority status. Your request has been escalated directly to our financial team to ensure it is processed as quickly as possible.

We appreciate your patience.

Kind regards,

BigClash Casino Team

Dear Casino Guru Team,

I am writing to provide an immediate update following the casino's recent public statement on this thread.

I officially confirm that following the extreme pressure from my regulatory escalations and this complaint, the casino has finally approved my previous 2 pending withdrawals (€1,000 total).

However, I will absolutely NOT tolerate waiting up to 14 days for every single payment. Because of their continuous systematic delays, my withdrawal queue has already been packed and locked again with 3 new pending requests (€500 each, €1,500 total in the queue), and my remaining active balance stands at exactly €704.04.

Since the total remaining amount has now become so small, I publicly demand that BigClash Casino stops these unacceptable, repetitive delays immediately. Do not force me to continuously send daily complaints to the Anjouan Licensing Authority and update this forum publicly just to receive what is rightfully mine.

I request the Casino Guru team to keep this complaint strictly OPEN and monitor this case until my 3 new pending requests are fully cleared and my final balance is paid out.

Best regards,

N Z

Thank you, everyone, for the update!

Dear BigClash Casino Team,

Could you please process the outstanding withdrawal requests as soon as possible?

Dear nikolaoszeivekis,

Please keep me updated on the progress of your withdrawals. Once all withdrawal requests have been successfully processed and the funds have been credited to you, please confirm this here. Alternatively, once you have received the full amount, you can simply press the RESOLVED button.

Thank you very much in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nikolaoszeivekis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina