Biggie Spin Casino - El jugador aún no ha recibido las ganancias.

I deposited 3 times here, in total nearly $300, last deposit was $145. I won $800 tried to withdraw but it wouldn't allow it. It told me for the next 24 hours that I had to play through my deposit and it was saying I had played through $0 for 24 hrs even when I refreshed. The next day I ended up playing $100 from the $800 on a different game and then it allowed me to withdraw $700 after complaining so many times to the chat. So the withdraw processed and has been saying complete for the last 7 days and they just keep telling me the same things, it's the bank, it's been paid but maybe the bank take longer, were checking this for U now but they never even msg U back U have to msg them again and again. They say the same thing, they can't provide me with screenshot of transaction showing that it was sent from an account, they can only show me the same fake receipt they made when they first acted like they paid me. U can tell receipt is fake because the pay id name under my name should be grey not black like the rest of the text. They just keep telling me same thing be patient. It was an Osko payment if it was real but it's not. Oskoat the most if it's due to first time payment will go through exactly 24 hrs later. It's been 7 days. I want my money already. And in their reviews on Facebook U can see two different accounts posting the exact same review, they are posting fake reviews to cover up where people have posted about their scams cos if U scroll down U can see this on their review page. They keep telling me be patient I've asked so many times to see proof cos they say we can confirm it's been paid. Well if they can confirm it is like some conformation myself so show me the transaction but they just ignore it or tell me be patient it's the bank. So frustrating!!

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Dear justBlaze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear justBlaze,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Sorry but in response to Ur comment about it being normal for it to take weeks to recieve a withdrawal from the casino, that is not true in this case the withdrawal was made via OSKO payment in which should be instant but if not, at the very most if they put a hold for security reasons, it will definitely process exactly 24 hours after the payment was made and the receiver will see it in their account available like it should be. I waited over a week, only to be told the same thing on repeat and I asked them a number of times to see the receipt of transaction in the account showing that my withdraw payment was successful but they would just send me the same fake receipt they sent me at the start saying that a payment was made, not the one in the transaction list because that transaction does not exist, otherwise why would they not show me if it was legit just for my leave of mind so I stop asking them but they always avoided it. So after over a week and me not letting it go they have now locked me out of my account and I can't get back in, and when I go to the chat no one responds. They are a scam casino, I do not know how they still operate or exist because there are actualy quite alot of reviews if U look with people calling them scammers and then U will notice that they go and put alot of fake good reviews to drown out the bad reviews and it's obvious that it's the casino themselves using different accounts to write them because they all are very similar and I've even got a screenshot of two different people writing the exact same reviews letter for letter, word for word and emoji for emoji. Almost one after the other. They need to be held accountable or at least be shut down there is not one thing legit about them. $700 they owe me, I deposited fair and square with no bonus at all. I deposited around $300 or $400. Just to think the amount of money they would be taking from people and they are just sitting back and laughing at everyone

Dear justBlaze, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals in this casino before?
• Could you please confirm whether the casino has asked you for any additional deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear justBlaze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.