BitStake Casino - El retiro del jugador se retrasa debido a un error técnico.

Hello, I requested a crypto withdrawal of 1003 USDT from the casino on February 13, 2025.

On the morning of February 14th, the status of my withdrawal was 'Approved', but I did not receive the money.

The casino's statement was that it was a technical error, but that it would be resolved soon.

Nobody could tell me exactly what the problem was. For the last 5 days I've been getting the answer that it's a technical problem that needs to be solved.

Can you please help me get my money?

Hallo, ich habe bei dem Casino am 13.2.2025 eine Krypto Auszahlung in Höhe von 1003 USDT angefordert.

Am 14.02 morgens war der Status meiner Auszahlung auf ‚Genehmigt‘, ich hab allerdings das Geld nicht erhalten.

Die Aussage des Casinos war, dass es sich um einen technischen Fehler handelt, der jedoch bald gelöst wird.

Wo genau das Problem liegt, konnte mir keiner sagen. Seit 5 Tagen bekomme ich nun die Antwort, dass es ein technisches Problem ist, was gelöst werden muss.

Könnt ihr mir bitte helfen, mein Geld zu bekommen?

Dear xSerious169,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, KYC is not necessary yet.

I usually wait patiently, too. But my withdrawal was approved by the casino. I'm just a little worried about the 'technical error'.

Hallo, KYC ist nicht notwendig bisher.

Normalerweise warte ich auch geduldig. Aber meine Auszahlung wurde ja seitens des Casinos genehmigt. Mir macht der ‚technische Fehler‘ nur etwas Sorgen.

Received the money.

Habe das Geld erhalten.

Dear xSerious169,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru