Bitz Casino - La cuenta del jugador ha sido cerrada.

I just created an account on Bitz after reading the review on Guru, and I have only participated in 2 bets, I withdrew money and my account was blocked because I participated unfairly, this is completely imposed, and they took all my balance

Dear linhhp,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted casino support and asked for an explanation? What response have you received?
• Could you please share with me your communication with the casino as supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I would like to answer the questions:

- I have been playing for 2 days, and my account was blocked on 25/5/2025

- I made a withdrawal order and then they sent an email blocking my account

- I played in the sports lobby, I only placed 2 bets

- I did not receive any bonus

-I contacted, and they accused me of violating the fair play clause, even though I only placed 2 bets

Thank you for your reply. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear linhhp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru