Blaze Casino - Se ha restringido el acceso a la cuenta del jugador.

The casino changed its name, and I lost my level. I can't play any games. This is theft.

Casino mudou o nome eu perdi meu nível, não consigo jogar nenhum jogo isso é um roubo

Dear Deivili1109,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Blaze Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

First I lost my score because I was platinum, I didn't get a refund for the losses, the daily bonus doesn't work and none of the games open

Primeiro perdi minha pontuação pois era platinum, não recebi reembolso das percas, o bônus diário não funciona os jogos nenhum abre

I was platinum with this migration I'm back to zero I have no benefits

Eu era platinum com essa migração eu voltei a zero não tenho nenhum benéfico

Dear Deivili1109,

Do you have any previously made screenshots of your VIP level before the migration?

Did the casino make any announcement?

Additionally, please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Now I'm back to zero, the Spins aren't working, I've lost my 10% cash back

Agora voltei pro zero os Spins não funciona, perdi meus Cash back de 10%

Dear Deivili1109,

It seems like due the migration your VIP level will be transferred as well but it may take a while.

Please understand that such changes are not instant and there is hardly anything we can do to make the process faster - I can simply advise to be patient.

Is there anything else we could assist you with?

Regards,

Nick

My husband's migrated, and mine didn't? Another thing is that I'm losing out because I'm losing Cash back 10 percent... I'm going to look for my rights.

do meu esposo migrou, e oq o meu não ? Outra eu saio no tamanho prejuízo pois perco Cash back 10 por cento…Vou procurar meu direitos

Dear Deivili1109,

Bonuses are a good-will of the casino any they may even refuse to give them out to any player so there is no loss if you do not receive them.

Can you please advise if you and your husband use the same device to access the casino?

Awaiting your response.

Regards,

Nick

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.