Blaze Spins Casino - Las ganancias del jugador fueron confiscadas.

Earlier today I redeemed a sign up bonus for 100 free spins offered for sign up, I completed my spins and began my playthrough immediately. The bonus was a no deposit bonus for Hacksaw games only and I did not deviate from the terms of play by my selection, or my maximum bet limit. As I was about 2 hours into the wagering, I had reached 48 dollars US at the time where I completed wagering. To my surprise, immediately upon completion of the wagering my balance flipped to 0 dollars and all traces of my winnings were no longer available in my account. I opened a ticket with support and they claimed that the bonus had suddenly expired and so I would not be receiving my winnings. This is unacceptable and a clear attempt to avoid payment for my account. I did not breach any terms and I only have 1 account.

Dear wguy590,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot or the link to the bonus offer you received?
• Have you made any deposits in the casino at all? Have you passed the verification of your account?
• Send the supporting evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've included a link to the bonus that I'm referring to.

https://www.nonstopbonus.com/BB561723/100-Free-Spins-at-BlazeSpins-Casino

However it does indicate that it was expiring yesterday.

I also have not made a deposit before, because, as I stated, I was involved in a no deposit bonus welcome spins and did not reach that point.

But regardless I completed the free spins, I was in the wagering requirement playthrough, only to void my winnings once completed is completely unfair and an attempt to evade having to payout.

Thanks for your patience.

Sadly, after internal discussion, we conclude we might not be able to help. The casino has the right to cancel the no-deposit bonus during wagering, one reason being that the bonus is expiring. While it's not user-friendly to let players redeem bonuses close to expiration, we accept such a situation when it comes to no deposit bonuses.

If the casino, however, lets you complete the wagering fully, and only after that point, your winnings were confiscated due to the bonus expiring, we would need supporting evidence such as a screenshot of your bonus wagering progress or your complete game history from the time your bonus was in play. If the casino admits the bonus was wagered through but still refuses you keep the winnings, please let us know.

Send supporting evidence to my email at tomas@casino.guru

Looking forward to your reply.

Dear wguy590,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru