Blind Luck Casino - El jugador aún no ha recibido las ganancias.

Title:

Blindluck Casino cancelled my withdrawal (€150) and blocked me in the live chat.

Details:

I deposited €25 into Blindluck Casino via bank transfer and won a fair €150. On May 16, 2026, I requested a withdrawal. Today (May 19, 2026), the withdrawal has completely disappeared from the system, without any money appearing in my Revolut account. My casino balance has simply been reduced to €0.06.

In the live chat, the employee "Nino" initially claimed that the money had been successfully sent today. When I replied that nothing had arrived in my Revolut account and that I would be taking legal action and filing a complaint, the employee became rude, contradicted himself (suddenly telling me I should wait up to 3 business days again), and ultimately just deliberately ended the chat and blocked me.

I have screenshots of the entire chat history, the account history ("Debit wallet -150 €"), and proof of the chat termination, which I am uploading here as conclusive evidence. I demand my money back!

Titel:

Blindluck Casino storniert Auszahlung (150 €) und blockiert mich im Live-Chat

Details:

Ich habe im Blindluck Casino 25 € per Banküberweisung eingezahlt und fair 150 € gewonnen. Am 16.05.2026 habe ich eine Auszahlung beantragt. Heute (am 19.05.2026) ist die Auszahlung komplett aus dem System verschwunden, ohne dass Geld auf meinem Revolut-Konto eingegangen ist. Mein Casinostand wurde einfach auf 0,06 € gesetzt.

Im Live-Chat hat der Mitarbeiter „Nino" zuerst behauptet, das Geld sei heute erfolgreich versendet worden. Als ich entgegnet habe, dass auf meinem Revolut-Konto nichts angekommen ist und ich rechtliche Schritte sowie eine Beschwerde einreichen werde, wurde der Mitarbeiter unhöflich, hat sich in Widersprüche verstrickt (ich solle plötzlich doch wieder bis zu 3 Werktage warten) und hat den Chat am Ende einfach mutwillig abgebrochen und mich blockiert.

Ich habe den gesamten Chatverlauf, den Kontoverlauf („Debit wallet -150 €") und den Beweis des Chat-Abbruchs als Screenshots vorliegen und lade diese hier als lückenlosen Beweis hoch. Ich fordere mein Geld!

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Dear Sabine0506,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sabine0506,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sabine0506,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla